Senior Pre-Processor

SUMMARY

Eagle Title is an award-winning, fast-paced title company seeking a highly experienced, solutions-oriented Senior Title Processor. This role is designed for a top-tier processor who operates with a high degree of independence, consistently delivers clean files, and confidently navigates complex or time-sensitive transactions without reliance on escalation.

RESPONSIBILITIES

• File Management & Closing Oversight
• Manage residential title files from inception through closing with a strong emphasis on accuracy, urgency, and ownership.
• Independently handle high-volume and complex transactions, including files with tight deadlines or unique challenges.
• Proactively identify and resolve issues impacting processing, underwriting, or closing without reliance on management intervention.
• Ensure all files are closing-ready on schedule, with minimal rework required post-closing.
• Compliance, Accuracy & Risk Management
• Ensure full compliance with contracts, settlement statements, mortgages, deeds, title policies, and ALTA Best Practices.
• Exercise advanced judgment in reviewing legal and financial documentation.
• Maintain strict confidentiality and adhere to security protocols.
• Verify and manage all monetary amounts to satisfy mortgages, taxes, judgments, and other lien requirements with precision.
• Communication & Client Experience
• Serve as a steady, professional point of contact for agents, lenders, buyers, and sellers.
• Communicate proactively to prevent delays and manage expectations.
• De-escalate high-pressure situations with confidence and professionalism.
• Team Leadership & Collaboration
• Act as a go-to resource for processors, offering guidance and problem-solving support.
• Assist in onboarding and mentoring less experienced processors.
• Support team coverage during high-volume periods or staffing gaps.
• Share insights, best practices, and process improvement ideas.
• Systems & Task Management
• Maintain accurate and timely updates in Qualia.
• Actively manage task lists and work-in-progress to prevent delays and overdue items.
• Identify recurring issues or bottlenecks and recommend process improvements.
• Quality & Performance Standards
• Consistently produce files with minimal post-closing corrections or defects.
• Contribute to reduced escalations, improved cycle times, and overall team efficiency.
• Maintain a high level of accountability for file quality and closing readiness.

REQUIRED SKILLS

• Highly independent, self-directed, and accountable.
• Demonstrates an ability to quickly absorb and operationalize new tools, systems, and workflows.
• Calm and composed under pressure.
• Exceptional attention to detail and critical thinking ability.
• Strong communicator with professional presence.
• Team-oriented with a willingness to support and elevate others.
• 5+ years of senior level experience in residential title processing.
• Demonstrated ability to manage complex transactions independently.
• Strong knowledge of Maryland title practices and requirements.
• Proven track record of delivering clean, accurate closings.
• Proficiency in Qualia preferred.
• Active notary preferred.
• Advanced prioritization and time-management skills.
• Forward-thinking, proactive, and solutions-oriented.
• Demonstrated integrity, teamwork, and reliability.

BENEFITS

• Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), Safe Harbor 401(k), Long-term Disability and Employee Assistance Program (EAP).