Pre-Litigation Personal Injury Manager

Responsibilities

• Maintain oversight of case progress to ensure timely handling and adherence to firm procedures
• Review case files at key intervals and provide clear guidance on next steps
• Conduct regular case audits to confirm files are complete, accurate, and progressing appropriately
• Support team members in identifying opportunities to strengthen case development
• Ensure all required documentation, case notes and activity records are complete and current
• Keep Case Managers on track to meet deadlines and move cases efficiently through the pre-litigation process
• Monitor treatment progress, demand readiness, statutes of limitations, and other critical case deadlines
• Maintain individual and team performance using established metrics and reporting tools
• Track monthly performance goals, including settlement production and demand submissions
• Provide ongoing coaching, constructive feedback, and practical support to team members
• Conduct regular check-ins and formal performance discussions
• Identify performance gaps and areas for improvement
• Develop clear action plans to strengthen performance and support professional growth
• Hold team members accountable for productivity, case quality, and compliance with firm standards
• Supervise Case Managers and support staff, including Case Manager Assistants and Medical Records Coordinators
• Lead a team responsible for managing a large volume of active personal injury cases
• Provide training and guidance on case handling, medical treatment, documentation standards and department workflows
• Support the onboarding, integration and ongoing development of new team members
• Help employees navigate complex cases, competing priorities and client concerns
• Promote a collaborative, accountable and professional team environment
• Adapt leadership and communication styles to manage different personalities effectively
• Maintain consistency and accuracy across case handling, documentation and file management practices
• Identify operational inefficiencies and communicate opportunities for improvement
• Recommend practical solutions that improve case progression, team productivity and client service
• Coordinate with attorneys and operations leadership to maintain an efficient pre-litigation department
• Ensure department procedures are followed consistently across the team
• Aid in the resolution of case issues that could delay treatment, documentation, demands, or settlement
• Communicate updates, expectations, performance goals and procedural changes clearly to team members
• Partner with attorneys, leadership and cross-functional teams to support case and department operations
• Foster alignment between management and team members
• Escalate case, staffing and operational concerns to leadership when appropriate
• Build strong working relationships that support accountability, collaboration and efficient case handling

Requirements

• At least five years of plaintiff-side pre-litigation personal injury experience
• At least two years of experience managing Case Managers
• Experience leading a team of at least 10 employees responsible for several hundred active cases
• Expert understanding of pre-litigation personal injury case management
• Strong knowledge of medical treatment, records, damages and case development
• Experience auditing case files and ensuring adherence to legal deadlines
• Proven ability to coach employees, manage performance and enforce accountability
• Effective in a fast-paced, high-volume environment
• Strong organizational skills and exceptional attention to detail
• Ability to manage competing priorities and different personalities
• Patient, professional communication skills when working with clients

Preferred Qualifications

• Bachelor’s degree
• Experience using Filevine
• Experience using HubSpot or another intake management platform