Personal Injury Pre-Litigation Case Manager

What You’ll Do

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Ensure treatment progression and awareness of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete, accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met with precision.
• Spot and eliminate operational inefficiencies to drive speed and accuracy.
• Uphold the highest standards in documentation, file integrity, and communication.

What We Look For

• 3+ years of experience in high volume personal injury case management, ideally having handled 75+ cases minimum at a time.
• Experience in the following: opening auto/health insurance claims, communicating with insurance carriers, managing treatment, demand preparation + drafting, records and bills retrievals, negotiating with insurance carriers, and final lien reductions.
• Highly detail-oriented, organized, and self-motivated.
• Excel at process execution in fast-paced, high-volume environments.
• Communicate clearly and professionally with clients, medical providers, attorneys, and insurers.
• Take ownership of your work and hold yourself to high standards of quality and accountability.
• Comfortable working independently in a remote setting, with strong time management skills.