Personal Injury Pre-Litigation Case Manager

Job Description The Case Manager plays a critical role in guiding clients through the pre-litigation process. This position is responsible for managing an assigned caseload from intake through settlement preparation, ensuring consistent client communication, accurate documentation, and timely case progression. The ideal candidate is detail-oriented, proactive, and comfortable managing multiple deadlines while delivering exceptional client service. Key Responsibilities Manage a high-volume caseload of personal injury matters from intake through pre-litigation resolutionServe as primary point of contact for clients, providing regular case updates and responding to inquiriesOrder, review, and summarize medical records and billsCommunicate with medical providers regarding treatment status and outstanding balancesCoordinate property damage claims and insurance communicationsPrepare demand packages and supporting documentation for attorney reviewTrack treatment progress and ensure all necessary documentation is collectedMaintain accurate case notes in SmartAdvocate and ensure file complianceAssist attorneys with case strategy support and settlement preparationMonitor deadlines and ensure timely follow-up on outstanding itemsCollaborate cross-functionally with attorneys, paralegals, and support staff Preferred Qualifications 2–5 years of experience in personal injury case management preferredStrong knowledge of medical terminology and insurance processesExperience working in SmartAdvocate or similar case management system preferredExcellent written and verbal communication skillsStrong organizational and time-management skillsAbility to manage competing priorities in a fast-paced environmentBilingual (Spanish/English) a plus Compensation & Benefits Base salary range: $50,000 - $67,000 annually, commensurate with experience. Final offers are subject to candidate qualifications, experience, and internal equity considerations. Benefits Include Medical, Dental, and Vision coverage (BCBS options available)Employer-sponsored 401(k) contribution (3% firm contribution)Paid Time Off and paid holidaysProfessional development opportunitiesEmployee Assistance Program (EAP)Hybrid work flexibility based on team needs and performance