Pre-Litigation Operations Manager

Our Story

TopDog Law is a nationally scaling personal injury firm built for impact and growth, handling the client experience end‑to‑end—from marketing and intake through litigation. Over the past three years the firm has grown 2–3× year over year, setting a new standard on the marketing side of the personal injury space. Now the same discipline and innovation are being applied to firm operations, case management, and national scale, with a focus on infrastructure, systems, and teams that grow without sacrificing quality, culture, or accountability. The team is fully remote, emphasizing trust, open communication, and a commitment to great work.

The Opportunity

The Pre‑Litigation Operations Manager oversees day‑to‑day operations of the firm’s pre‑litigation team, managing Case Managers and their Team Leads to ensure workflows run efficiently, accurately, and in alignment with firm standards. This role bridges legal teams and operations/performance, keeping cases moving smoothly from intake through litigation while maintaining quality, compliance, and productivity.

Responsibilities

• Directly manage, mentor, and support pre‑litigation paralegals and team leads.
• Assign workloads, monitor performance, and ensure coverage across all teams.
• Conduct regular check‑ins, performance reviews, and coaching sessions.
• Assist with hiring, onboarding, and training of new paralegals and team leads.
• Foster a collaborative, accountable, and high‑performing team culture.
• Oversee case workflows to ensure timely progression and identify bottlenecks.
• Implement process improvements and coordinate with attorneys to align paralegal support with case strategy.
• Ensure accurate case documentation, reporting, and data entry.
• Develop, maintain, and refine standard operating procedures for pre‑litigation support.
• Maintain compliance with firm policies, ethical standards, and jurisdictional requirements.
• Monitor case metrics and KPIs to evaluate efficiency and performance.
• Implement best practices to improve productivity, quality control, and client service.
• Collaborate with intake, medical records, demand, litigation, and settlement teams.
• Serve as a point of contact for operational issues affecting case flow.
• Communicate staffing needs, workload trends, and operational challenges to leadership.

Requirements

• 5+ years of experience in a law firm environment, with pre‑litigation and/or litigation cases.
• Prior experience managing paralegals or legal support staff.
• Strong understanding of personal injury or civil litigation processes (preferred).
• Excellent organizational, leadership, and communication skills.
• Ability to manage competing priorities in a fast‑paced environment.
• Proficiency with case management systems and legal software.
• Demonstrated leadership and team development abilities.
• Experience in process optimization and operational oversight.
• Strong attention to detail and a deadline‑driven mindset.
• Problem‑solving and decision‑making abilities.
• Clear and professional communication.

Core Values

• Embrace Change – Open to feedback, embracing change, and always asking “what’s next?”
• Committed – Care deeply, have teammates’ backs, and build something lasting.
• No‑Ego Energy – Positive, professional, and solutions‑oriented; drama stays at the door.
• Ownership – Do what you say, follow through, and treat the business like it’s yours.
• Fast & Hungry – Move with urgency, thrive under high expectations, and are motivated by growth and impact.

Pay

Base Salary: $109,900 – $141,100, commensurate with experience.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Health Savings Account (HSA)
• Life insurance
• Disability coverage
• Paid time off
• Parental leave