Pre-Litigation Manager

What You’ll Do

• Team Leadership & Accountability: Establish authority and lead a seasoned team through huddles, one-on-ones, and coaching sessions, while setting clear expectations, enforcing accountability, and addressing underperformance when necessary.
• Case Strategy & Demand Oversight: Review demands prior to submission, provide strategic input, and ensure consistency, quality, and value alignment across all cases while acting as the final checkpoint for pre-litigation work.
• Case Movement & KPI Ownership: Monitor case progression across all phases, track and enforce KPIs such as phase duration, case progression, and resolution timelines, and proactively identify and resolve bottlenecks to keep cases moving forward.
• Performance Management: Set clear expectations, track individual and team performance metrics, hold team members accountable to outcomes, and foster a results-driven, high-performance culture.
• Training & Process Improvement: Identify workflow inefficiencies, implement process improvements and training initiatives, and align team operations with firm systems and best practices.

What We’re Looking For

• Extensive Experience: 10+ years of personal injury experience with a strong focus on pre-litigation, including leadership responsibilities rather than solely managing an individual caseload.
• Technical Proficiency: Expertise with Filevine is required for tracking performance, reporting, and managing case workflows effectively.
• Leadership Skills: Proven experience managing and mentoring senior staff, with the ability to confidently address performance issues and hold team members accountable to outcomes.
• Strategic Insight: Ability to identify bottlenecks, design and implement effective solutions, and balance strategic thinking with hands-on execution in a fast-paced environment.
• Core Traits: Demonstrates assertive and confident leadership, a proactive and solution-oriented mindset, comfort navigating conflict, and the ability to hold experienced team members accountable while driving measurable outcomes.