Pre‑Litigation Manager
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content accordingly.
We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO etc. There's a paragraph about unsolicited assistance from search firms – that's legal boilerplate; should be removed. Also "Join Our Team" maybe part of description but not boilerplate; we can keep as prose.
We need to preserve all substantive information. So we need to include company description, job description, responsibilities, qualifications (required and preferred), KPIs, benefits. Also maybe "Additional Information" includes benefits; we can put under Benefits heading.
We must not create Pay or Schedule sections unless posting states them. No pay or schedule info given, so omit those sections.
We need to use - for any list of duties/requirements/benefits. For prose use
.
We need to decide sections: About the role (maybe company description + job description summary). Responsibilities (Key Responsibilities). Requirements (Qualifications Required). Skills? Could combine Preferred Qualifications as Skills? But we have Qualifications section; maybe we split Required and Preferred under Qualifications heading. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have multiple headings; we need to decide which to use based on content.
We have company description: could be About the role? Actually About the role could be a brief summary of the role; we have Job Description paragraph. Could put that under About the role.
Responsibilities: Key Responsibilities.
Requirements: maybe Required Qualifications.
Qualifications: maybe Preferred Qualifications? Or we could combine both under Qualifications heading with subheadings? But we must not create extra headings beyond those listed; we can have only those headings. Could we put both Required and Preferred under Qualifications heading, using
or
to differentiate? Probably okay.
Skills: maybe we could list specific skills from qualifications (e.g., bilingual, leadership, etc.) but we might not need separate Skills section if we already have Qualifications. The instruction says prefer a few substantive sections over many thin ones. So we could combine Required and Preferred into Qualifications section, and maybe not have Skills.
Benefits: Additional Information includes benefits list.
Thus sections: About the role, Responsibilities, Qualifications, Benefits.
We need to ensure we don't include empty sections.
Now extract content.
Company Description: The paragraph starting "Join an Award-Winning Personal Injury Law Firm At The Ward Law Group, Our Mission Is Simple Changing Lives. One Client at a Time Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm. Our Core Values Faith – We act with integrity, honesty, and purpose in everything we do. Accountability – We take ownership of our work, our commitments, and the results we deliver. Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams. Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community. Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success. Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive. Service to Our Community – We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work. If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time."
We can keep that as prose under About the role.
Job Description: "The Pre-Litigation Manager is responsible for leading and developing the firm's pre-litigation department while ensuring exceptional client outcomes, operational efficiency, and team performance. This role oversees attorneys, case managers, demand specialists, and support staff responsible for managing personal injury cases from retention through settlement or litigation transfer. The ideal candidate is a proven personal injury leader who understands case lifecycle management, settlement strategy, team development, KPI management, and operational execution. The Pre-Litigation Manager will be accountable for department performance, client satisfaction, settlement outcomes, attorney productivity, and adherence to firm processes and standards."
We could include that also under About the role or maybe as part of About the role. Since About the role is supposed to be a summary, we can combine both company description and job description into About the role section. But we need to avoid duplication; we can just put the job description paragraph there as well.
Better: About the role includes company description and role summary. We'll put both paragraphs.
Now Responsibilities: list from Key Responsibilities. We need to convert each bullet into - . The responsibilities are given as sentences separated by periods. We'll split into list items.
List:
- Oversee daily pre-litigation operations and workflow management.
- Ensure cases progress efficiently through all stages of pre-litigation.
- Monitor attorney and case management productivity, workload distribution, and performance.
- Identify bottlenecks, inefficiencies, and operational risks and implement corrective action plans.
- Develop and enforce department policies, procedures, and best practices.
- Drive accountability through measurable KPIs and performance metrics.
- Review high-value, complex, and escalated personal injury matters.
- Assist attorneys with case strategy, liability analysis, treatment evaluation, and settlement planning.
- Review settlement authority recommendations and negotiation strategies.
- Ensure cases are worked aggressively to maximize settlement value while maintaining efficiency.
- Partner with attorneys to determine appropriate litigation referrals and case escalation decisions.
- Recruit, hire, onboard, train, and develop attorneys, case managers, and support staff.
- Conduct performance reviews and provide ongoing coaching and feedback.
- Establish individual and departmental goals and ensure accountability for results.
- Address performance concerns and implement development plans when necessary.
- Foster a high-performance culture focused on ownership, urgency, service, and results.
- Ensure exceptional client communication throughout the case lifecycle.
- Monitor client satisfaction and resolution timelines.
- Assist in resolving escalated client concerns and service issues.
- Ensure case teams maintain proactive communication and responsiveness.
- Monitor and report on departmental KPIs and operational metrics.
- Analyze settlement performance, attorney productivity, caseload management, and case progression.
- Conduct regular audits to ensure compliance with firm standards.
- Develop action plans to improve performance, efficiency, and profitability.
- Partner with Intake, Demand Center, Reductions, Litigation, and Client Support teams.
- Work with firm leadership to identify growth opportunities and operational improvements.
- Support the firm's strategic initiatives and expansion efforts.
We'll put each as
- .
Now Qualifications: Required Qualifications list:
- Florida or New York personal injury experience.
- Bilingual English/Spanish.
- 5+ years of plaintiff personal injury experience.
- 3+ years of leadership experience managing attorneys, case managers, or legal operations teams.
- Demonstrated success managing pre-litigation case portfolios at scale.
- Strong knowledge of personal injury case handling, liability evaluation, treatment management, negotiation strategy, and settlement processes.
- Experience managing KPIs, departmental performance, and operational workflows.
- Strong leadership, coaching, and employee development skills.
- Excellent communication and conflict resolution skills.
- Ability to work in a fast-paced, high-volume environment.
Preferred Qualifications list:
- Experience managing teams of 15+ employees.
- Multi-office law firm leadership experience.
- Experience with Litify, Salesforce, SmartAdvocate, or similar legal technology platforms.
- Process improvement and operational management experience.
We can combine both under Qualifications heading, maybe separate subheadings? But we cannot add extra headings beyond the allowed list. However we could use
to label "Required Qualifications:" and then list, then another
for "Preferred Qualifications:" and list. That's okay.
Now Benefits: Additional Information list:
- Competitive Benefits Package, Including Medical, Dental & Vision Insurance
- Company-paid Life Insurance
- Short-Term Disability
- Long-Term Disability
- Supplemental Insurance Options
- 401(k) with Company Match
- Paid Time Off
- Employee Assistance Program (EAP)
We'll put as
- .
Now ensure we don't include any boilerplate like "Join Our Team At The Ward Law Group, every role contributes to changing lives..." That's actually part of the posting after Additional Information; it's somewhat promotional but not boilerplate; we could include it as prose maybe under About the role or separate? It's not a list; we could add a
after benefits? But we should preserve all substantive information. That paragraph: "Join Our Team At The Ward Law Group, every role contributes to changing lives. If you're looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we'd love to hear from you. Apply today and become part of a team committed to excellence, accountability, and changing lives—one client at a time." This is basically a call to action; but the instruction says remove application instructions. This is somewhat application encouragement; but it's not explicit instructions to apply; it's more marketing. Might be considered boilerplate? It's not a legal EEO etc. It's a motivational paragraph. I'd keep it as prose maybe under About the role or as a separate section? There's no heading for it; we could add a
after Benefits? But we should not create extra headings. We could just append a
after Benefits as part of the same section? But Benefits section is a list; adding a
after list inside same section might be okay but not typical. Better to add a separate section? There's no appropriate heading; maybe we could treat it as part of About the role (since it's about the team). We'll incorporate that paragraph into About the role section after company description.
Now ensure we don't include the unsolicited assistance paragraph (legal). Remove that.
Now produce HTML fragment.
Structure:
About the role
company description paragraph + job description paragraph + join our team paragraph
Responsibilities
...
Qualifications
Required Qualifications:
...
Preferred Qualifications:
...
Benefits
...
Make sure no extra whitespace issues.
Now craft the HTML.
Let's write the About the role paragraph: combine company description and job description and join our team.
Company description text: need to ensure it's readable; we can keep as is but maybe combine into one paragraph.
I'll write:
Join an Award-Winning Personal Injury Law Firm At The Ward Law Group, Our Mission Is Simple Changing Lives. One Client at a Time Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously
. We need to decide sections: About the role (maybe company description + job description summary). Responsibilities (Key Responsibilities). Requirements (Qualifications Required). Skills? Could combine Preferred Qualifications as Skills? But we have Qualifications section; maybe we split Required and Preferred under Qualifications heading. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have multiple headings; we need to decide which to use based on content. We have company description: could be About the role? Actually About the role could be a brief summary of the role; we have Job Description paragraph. Could put that under About the role. Responsibilities: Key Responsibilities. Requirements: maybe Required Qualifications. Qualifications: maybe Preferred Qualifications? Or we could combine both under Qualifications heading with subheadings? But we must not create extra headings beyond those listed; we can have only those headings. Could we put both Required and Preferred under Qualifications heading, using
or
- to differentiate? Probably okay.
Skills: maybe we could list specific skills from qualifications (e.g., bilingual, leadership, etc.) but we might not need separate Skills section if we already have Qualifications. The instruction says prefer a few substantive sections over many thin ones. So we could combine Required and Preferred into Qualifications section, and maybe not have Skills.
Benefits: Additional Information includes benefits list.
Thus sections: About the role, Responsibilities, Qualifications, Benefits.
We need to ensure we don't include empty sections.
Now extract content.
Company Description: The paragraph starting "Join an Award-Winning Personal Injury Law Firm At The Ward Law Group, Our Mission Is Simple Changing Lives. One Client at a Time Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm. Our Core Values Faith – We act with integrity, honesty, and purpose in everything we do. Accountability – We take ownership of our work, our commitments, and the results we deliver. Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams. Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community. Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success. Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive. Service to Our Community – We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work. If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time."
We can keep that as prose under About the role.
Job Description: "The Pre-Litigation Manager is responsible for leading and developing the firm's pre-litigation department while ensuring exceptional client outcomes, operational efficiency, and team performance. This role oversees attorneys, case managers, demand specialists, and support staff responsible for managing personal injury cases from retention through settlement or litigation transfer. The ideal candidate is a proven personal injury leader who understands case lifecycle management, settlement strategy, team development, KPI management, and operational execution. The Pre-Litigation Manager will be accountable for department performance, client satisfaction, settlement outcomes, attorney productivity, and adherence to firm processes and standards."
We could include that also under About the role or maybe as part of About the role. Since About the role is supposed to be a summary, we can combine both company description and job description into About the role section. But we need to avoid duplication; we can just put the job description paragraph there as well.
Better: About the role includes company description and role summary. We'll put both paragraphs.
Now Responsibilities: list from Key Responsibilities. We need to convert each bullet into
- . The responsibilities are given as sentences separated by periods. We'll split into list items. List: - Oversee daily pre-litigation operations and workflow management. - Ensure cases progress efficiently through all stages of pre-litigation. - Monitor attorney and case management productivity, workload distribution, and performance. - Identify bottlenecks, inefficiencies, and operational risks and implement corrective action plans. - Develop and enforce department policies, procedures, and best practices. - Drive accountability through measurable KPIs and performance metrics. - Review high-value, complex, and escalated personal injury matters. - Assist attorneys with case strategy, liability analysis, treatment evaluation, and settlement planning. - Review settlement authority recommendations and negotiation strategies. - Ensure cases are worked aggressively to maximize settlement value while maintaining efficiency. - Partner with attorneys to determine appropriate litigation referrals and case escalation decisions. - Recruit, hire, onboard, train, and develop attorneys, case managers, and support staff. - Conduct performance reviews and provide ongoing coaching and feedback. - Establish individual and departmental goals and ensure accountability for results. - Address performance concerns and implement development plans when necessary. - Foster a high-performance culture focused on ownership, urgency, service, and results. - Ensure exceptional client communication throughout the case lifecycle. - Monitor client satisfaction and resolution timelines. - Assist in resolving escalated client concerns and service issues. - Ensure case teams maintain proactive communication and responsiveness. - Monitor and report on departmental KPIs and operational metrics. - Analyze settlement performance, attorney productivity, caseload management, and case progression. - Conduct regular audits to ensure compliance with firm standards. - Develop action plans to improve performance, efficiency, and profitability. - Partner with Intake, Demand Center, Reductions, Litigation, and Client Support teams. - Work with firm leadership to identify growth opportunities and operational improvements. - Support the firm's strategic initiatives and expansion efforts. We'll put each as
- .
Now Qualifications: Required Qualifications list:
- Florida or New York personal injury experience.
- Bilingual English/Spanish.
- 5+ years of plaintiff personal injury experience.
- 3+ years of leadership experience managing attorneys, case managers, or legal operations teams.
- Demonstrated success managing pre-litigation case portfolios at scale.
- Strong knowledge of personal injury case handling, liability evaluation, treatment management, negotiation strategy, and settlement processes.
- Experience managing KPIs, departmental performance, and operational workflows.
- Strong leadership, coaching, and employee development skills.
- Excellent communication and conflict resolution skills.
- Ability to work in a fast-paced, high-volume environment.
Preferred Qualifications list:
- Experience managing teams of 15+ employees.
- Multi-office law firm leadership experience.
- Experience with Litify, Salesforce, SmartAdvocate, or similar legal technology platforms.
- Process improvement and operational management experience.
We can combine both under Qualifications heading, maybe separate subheadings? But we cannot add extra headings beyond the allowed list. However we could use
to label "Required Qualifications:" and then list, then another
for "Preferred Qualifications:" and list. That's okay. Now Benefits: Additional Information list: - Competitive Benefits Package, Including Medical, Dental & Vision Insurance - Company-paid Life Insurance - Short-Term Disability - Long-Term Disability - Supplemental Insurance Options - 401(k) with Company Match - Paid Time Off - Employee Assistance Program (EAP) We'll put as
- .
Now ensure we don't include any boilerplate like "Join Our Team At The Ward Law Group, every role contributes to changing lives..." That's actually part of the posting after Additional Information; it's somewhat promotional but not boilerplate; we could include it as prose maybe under About the role or separate? It's not a list; we could add a
after benefits? But we should preserve all substantive information. That paragraph: "Join Our Team At The Ward Law Group, every role contributes to changing lives. If you're looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we'd love to hear from you. Apply today and become part of a team committed to excellence, accountability, and changing lives—one client at a time." This is basically a call to action; but the instruction says remove application instructions. This is somewhat application encouragement; but it's not explicit instructions to apply; it's more marketing. Might be considered boilerplate? It's not a legal EEO etc. It's a motivational paragraph. I'd keep it as prose maybe under About the role or as a separate section? There's no heading for it; we could add a
after Benefits? But we should not create extra headings. We could just append a
after Benefits as part of the same section? But Benefits section is a list; adding a
after list inside same section might be okay but not typical. Better to add a separate section? There's no appropriate heading; maybe we could treat it as part of About the role (since it's about the team). We'll incorporate that paragraph into About the role section after company description. Now ensure we don't include the unsolicited assistance paragraph (legal). Remove that. Now produce HTML fragment. Structure:
About the role
company description paragraph + job description paragraph + join our team paragraph
Responsibilities
- ...
Qualifications
Required Qualifications:
- ...
Preferred Qualifications:
- ...
Benefits
- ...
Join an Award-Winning Personal Injury Law Firm At The Ward Law Group, Our Mission Is Simple Changing Lives. One Client at a Time Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously
- .
Now ensure we don't include any boilerplate like "Join Our Team At The Ward Law Group, every role contributes to changing lives..." That's actually part of the posting after Additional Information; it's somewhat promotional but not boilerplate; we could include it as prose maybe under About the role or separate? It's not a list; we could add a