Senior Manager, Pre-Litigation Operations

What You'll Do

• Leadership & Team Management
  • Oversee the day-to-day operations and overall performance of multiple remote case management teams, leading through the team leads who manage them directly.
  • Hire, coach, and develop team leads and managers, building their capabilities as people-managers and holding them accountable for their teams' results.
  • Establish the structure, rituals, and standards that keep your distributed, multi-team group aligned and high-performing.
  • Run regular leadership meetings, performance reviews, and case reviews to ensure standards, adherence to process, and timely resolution of cases across teams and time zones.
  • Maintain capacity, workloads, and case distribution across your teams to maintain balance, efficiency, and consistent output.
  • Partner with firm leadership to translate broader goals and priorities into clear direction for your teams.
• Operational Oversight
  • Ensure all pre-litigation cases are managed from claims setup and investigation through lien resolution with complete documentation and strict adherence to timelines.
  • Oversee claim initiation, medical record and billing retrieval, care management, demand preparation, and lien resolution processes across your teams.
  • Identify and implement process improvements that enhance operational speed, accuracy, and consistency at scale.
  • Uphold the firm's quality standards in every aspect of documentation, communication, and client interaction.
• Client & Partner Coordination
  • Support your teams in managing client communication, ensuring empathy, clarity, and responsiveness.
  • Resolve escalated issues related to treatment, insurance communication, or liens.
  • Collaborate with attorneys, paralegals, and external providers to ensure cases are well-prepared for negotiation and resolution.
• Cross-Functional Partnership
  • Partner closely with cross-functional teams in product, engineering, and data to help build and refine our industry-leading tools and systems.

What You’ll Need

• 10+ years of experience in personal injury legal operations, case management, or insurance claims, including significant experience leading other managers (a manager of managers).
• Significant experience leading and scaling multiple teams in high-volume, fast-paced environments while maintaining strong attention to detail.
• Experience leading remote or distributed teams, and knowledge of how to build trust, accountability, and performance across teams you don't sit with in person.
• Proficiency with technology, quick to adopt new tools, and enthusiasm for working in an AI-forward environment, leveraging digital systems to drive efficiency, accuracy, and innovation.
• A proactive leader who develops strong managers and holds your teams accountable to high standards.
• Clear, professional, and confident communication skills with clients, team members, and firm leadership.
• Strong organizational, problem-solving, and process-improvement skills.
• The ability to thrive with ownership over your teams while partnering effectively within a larger leadership structure.

Benefits & Perks

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.

Notice to Candidates

• To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.
• Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

About EvenUp

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.