Manager of Pre-litigation Operations
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples; we can use other headings? Probably we should stick to those headings if content matches. The company description could go under About the role? But About the role is more about the role itself. However we could include a paragraph before headings describing the firm; that's allowed as prose not under a heading. The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones."
Thus we need to decide which sections have real specific content.
From posting:
- Job Description: "Help build the systems and teams that move client cases forward." etc. That's about the role.
- "What You’ll Do" list: duties.
- "What You Bring": qualifications/requirements.
- "Work Location": location details.
- "Qualifications": list of qualifications (bilingual, etc.)
- "Required Work Location": repeats location.
- "Disclaimer": legal.
- "Additional Information": Compensation & Benefits: includes "Competitive salary commensurate with experience" (that's placeholder? It's not specific number, but it's mention of compensation. The instruction says never create Pay/Schedule/Benefits sections unless posting actually states them. It does state compensation & benefits list, but the salary is "competitive salary commensurate with experience" which is vague but still mentions compensation. Benefits are listed: medical, dental, vision, hospital plans, 401(k), life insurance, disability, HSA/DCFSA, EAP, tuition assistance, PTO, holidays. Those are specific benefits. So we can include a Benefits section.
- Pay: we have only "Competitive salary commensurate with experience" which is vague; but it's still mention of compensation. The instruction says never create Pay section unless posting actually states them. It does state compensation, albeit vague. Should we include Pay? It says "Prefer a few substantive sections over many thin ones." The compensation is vague; maybe we can combine Pay and Benefits into a Benefits section? But they said Benefits section only if posting actually states them. It does state benefits. Pay is also stated but vague. Could we include a Pay section with that line? It's not placeholder like "commensurate with experience" is considered filler? The instruction says never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So "Competitive salary commensurate with experience" is considered filler/placeholder text. So we should not create a Pay section because its content is just that placeholder. So we omit Pay.
- Schedule: posting says "This position works on-site Monday through Friday at 7900 NW 154th Street, Miami Lakes, Florida." and later "This is a full-time, on-site position based in our Miami Lakes, Florida office. Candidates must be able to work in the office five (5) days per week, Monday through Friday. Remote, hybrid, or flexible work arrangements are not available for this role." That's schedule info (full-time, M-F). That's specific enough. So we can include a Schedule section.
- Benefits: we have specific list, so include Benefits.
- About the role: we have a paragraph at start of Job Description: "Help build the systems and teams that move client cases forward. The Ward Law Group is seeking an Intake Operations Manager to lead a team at our Miami Lakes office. This role is ideal for a hands-on leader who understands personal injury workflows, develops accountable teams, and turns performance data into practical improvements. You’ll partner with attorneys and department leaders to strengthen case support, improve efficiency, and deliver a consistent client experience." That's substantive.
- Responsibilities: we have "What You’ll Do" list.
- Requirements/Qualifications: we have "What You Bring" list and also "Qualifications" list. Might combine into Requirements or Qualifications. The instruction says we can use headings like Requirements, Qualifications. We need to decide which to use. Could have both Requirements and Qualifications sections if content distinct. But to avoid thin sections, maybe combine into one Requirements section that includes both "What You Bring" and "Qualifications". However the instruction says prefer a few substantive sections over many thin ones. So we could have: About the role, Responsibilities, Requirements, Benefits, Schedule. Possibly also include Work Location as part of Schedule? Could incorporate location into Schedule section. Or we could have a separate "Work Location" but not in allowed headings list. Better to fold location into Schedule.
Thus final HTML:
About the role
Help build the systems and teams that move client cases forward. The Ward Law Group is seeking an Intake Operations Manager to lead a team at our Miami Lakes office. This role is ideal for a hands-on leader who understands personal injury workflows, develops accountable teams, and turns performance data into practical improvements. You’ll partner with attorneys and department leaders to strengthen case support, improve efficiency, and deliver a consistent client experience.
Responsibilities
- Oversee daily administrative and case support operations, ensuring clear priorities, balanced workloads, and timely follow-through.
- Lead and coach support staff, set performance expectations, and address training and productivity gaps.
- Monitor KPIs, including case progression, aging tasks, response times, workload, and quality.
- Identify bottlenecks across intake, pre-litigation, litigation support, and closing; coordinate improvements with department leaders.
- Develop and maintain standard operating procedures, quality checks, and staff training.
- Improve the use of Litify and reporting tools to strengthen documentation, visibility, and accountability.
- Partner with Talent Acquisition and HR on staffing, hiring, onboarding, and employee performance.
- Keep leadership informed of operational results, staffing needs, and issues requiring attention.
- Coordinate operational support while leaving legal strategy, legal advice, and attorney supervision to designated attorneys.
Requirements
- At least three years of operations management experience in a plaintiff personal injury law firm.
- Direct experience supervising staff, coaching performance, and managing departmental workloads.
- Strong understanding of personal injury workflows from intake through case resolution.
- Demonstrated success using KPIs and process improvements to reduce delays and improve productivity or quality.
- Proficiency with legal case management systems and reporting tools; Litify experience strongly preferred.
- Bilingual English/Spanish.
- Personal injury law firm experience.
- High-volume intake environment.
- KPI ownership and reporting.
- Client retention/escalation experience.
- Hiring, coaching, and performance management.
- Managed team leads/supervisors.
- Experience with Litify or Salesforce.
- Proven improvements in: sign-up rates, client satisfaction, retention rates, productivity metrics.
- Experience reporting directly to firm leadership.
Benefits
- Medical, dental & vision
- Hospital plans
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
- Company paid short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Employee Assistance Program
- Tuition Assistance
- Paid time off and paid holidays
Schedule
This is a full-time, on-site position requiring work Monday through Friday, five days per week, at the Miami Lakes, Florida office (7900 NW 154th Street). Remote, hybrid, or flexible work arrangements are not available.
We should not include any boilerplate like EEO etc. We removed them.
Check that we didn't include any placeholder text like "competitive salary commensurate with experience". We omitted Pay section. Good.
We kept all substantive info: company description? We omitted the initial company description paragraph at top ("Join an Award-Winning Personal Injury Law Firm..."). That's substantive about the firm. Should we preserve it? The instruction says preserve ALL substantive information. That is substantive about the firm. We could include it as a paragraph before the About the role section, maybe as an introductory paragraph. It's not a heading but we can include as . It's not boilerplate; it's about the firm. So we should keep it.
Thus add at start:
Join an Award-Winning Personal Injury Law Firm. At The Ward Law Group, Our Mission Is Simple: Changing Lives. One Client at a Time. Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm. Our Core Values: Faith – We act with integrity, honesty, and purpose in everything we do. Accountability – We take ownership of our work, our commitments, and the results we deliver. Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams. Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community. Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success. Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive. Service to Our Community – We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we
- for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones." Thus we need to decide which sections have real specific content. From posting: - Job Description: "Help build the systems and teams that move client cases forward." etc. That's about the role. - "What You’ll Do" list: duties. - "What You Bring": qualifications/requirements. - "Work Location": location details. - "Qualifications": list of qualifications (bilingual, etc.) - "Required Work Location": repeats location. - "Disclaimer": legal. - "Additional Information": Compensation & Benefits: includes "Competitive salary commensurate with experience" (that's placeholder? It's not specific number, but it's mention of compensation. The instruction says never create Pay/Schedule/Benefits sections unless posting actually states them. It does state compensation & benefits list, but the salary is "competitive salary commensurate with experience" which is vague but still mentions compensation. Benefits are listed: medical, dental, vision, hospital plans, 401(k), life insurance, disability, HSA/DCFSA, EAP, tuition assistance, PTO, holidays. Those are specific benefits. So we can include a Benefits section. - Pay: we have only "Competitive salary commensurate with experience" which is vague; but it's still mention of compensation. The instruction says never create Pay section unless posting actually states them. It does state compensation, albeit vague. Should we include Pay? It says "Prefer a few substantive sections over many thin ones." The compensation is vague; maybe we can combine Pay and Benefits into a Benefits section? But they said Benefits section only if posting actually states them. It does state benefits. Pay is also stated but vague. Could we include a Pay section with that line? It's not placeholder like "commensurate with experience" is considered filler? The instruction says never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So "Competitive salary commensurate with experience" is considered filler/placeholder text. So we should not create a Pay section because its content is just that placeholder. So we omit Pay. - Schedule: posting says "This position works on-site Monday through Friday at 7900 NW 154th Street, Miami Lakes, Florida." and later "This is a full-time, on-site position based in our Miami Lakes, Florida office. Candidates must be able to work in the office five (5) days per week, Monday through Friday. Remote, hybrid, or flexible work arrangements are not available for this role." That's schedule info (full-time, M-F). That's specific enough. So we can include a Schedule section. - Benefits: we have specific list, so include Benefits. - About the role: we have a paragraph at start of Job Description: "Help build the systems and teams that move client cases forward. The Ward Law Group is seeking an Intake Operations Manager to lead a team at our Miami Lakes office. This role is ideal for a hands-on leader who understands personal injury workflows, develops accountable teams, and turns performance data into practical improvements. You’ll partner with attorneys and department leaders to strengthen case support, improve efficiency, and deliver a consistent client experience." That's substantive. - Responsibilities: we have "What You’ll Do" list. - Requirements/Qualifications: we have "What You Bring" list and also "Qualifications" list. Might combine into Requirements or Qualifications. The instruction says we can use headings like Requirements, Qualifications. We need to decide which to use. Could have both Requirements and Qualifications sections if content distinct. But to avoid thin sections, maybe combine into one Requirements section that includes both "What You Bring" and "Qualifications". However the instruction says prefer a few substantive sections over many thin ones. So we could have: About the role, Responsibilities, Requirements, Benefits, Schedule. Possibly also include Work Location as part of Schedule? Could incorporate location into Schedule section. Or we could have a separate "Work Location" but not in allowed headings list. Better to fold location into Schedule. Thus final HTML:
About the role
Help build the systems and teams that move client cases forward. The Ward Law Group is seeking an Intake Operations Manager to lead a team at our Miami Lakes office. This role is ideal for a hands-on leader who understands personal injury workflows, develops accountable teams, and turns performance data into practical improvements. You’ll partner with attorneys and department leaders to strengthen case support, improve efficiency, and deliver a consistent client experience.
Responsibilities
- Oversee daily administrative and case support operations, ensuring clear priorities, balanced workloads, and timely follow-through.
- Lead and coach support staff, set performance expectations, and address training and productivity gaps.
- Monitor KPIs, including case progression, aging tasks, response times, workload, and quality.
- Identify bottlenecks across intake, pre-litigation, litigation support, and closing; coordinate improvements with department leaders.
- Develop and maintain standard operating procedures, quality checks, and staff training.
- Improve the use of Litify and reporting tools to strengthen documentation, visibility, and accountability.
- Partner with Talent Acquisition and HR on staffing, hiring, onboarding, and employee performance.
- Keep leadership informed of operational results, staffing needs, and issues requiring attention.
- Coordinate operational support while leaving legal strategy, legal advice, and attorney supervision to designated attorneys.
Requirements
- At least three years of operations management experience in a plaintiff personal injury law firm.
- Direct experience supervising staff, coaching performance, and managing departmental workloads.
- Strong understanding of personal injury workflows from intake through case resolution.
- Demonstrated success using KPIs and process improvements to reduce delays and improve productivity or quality.
- Proficiency with legal case management systems and reporting tools; Litify experience strongly preferred.
- Bilingual English/Spanish.
- Personal injury law firm experience.
- High-volume intake environment.
- KPI ownership and reporting.
- Client retention/escalation experience.
- Hiring, coaching, and performance management.
- Managed team leads/supervisors.
- Experience with Litify or Salesforce.
- Proven improvements in: sign-up rates, client satisfaction, retention rates, productivity metrics.
- Experience reporting directly to firm leadership.
Benefits
- Medical, dental & vision
- Hospital plans
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
- Company paid short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Employee Assistance Program
- Tuition Assistance
- Paid time off and paid holidays
Schedule
This is a full-time, on-site position requiring work Monday through Friday, five days per week, at the Miami Lakes, Florida office (7900 NW 154th Street). Remote, hybrid, or flexible work arrangements are not available.
We should not include any boilerplate like EEO etc. We removed them. Check that we didn't include any placeholder text like "competitive salary commensurate with experience". We omitted Pay section. Good. We kept all substantive info: company description? We omitted the initial company description paragraph at top ("Join an Award-Winning Personal Injury Law Firm..."). That's substantive about the firm. Should we preserve it? The instruction says preserve ALL substantive information. That is substantive about the firm. We could include it as a paragraph before the About the role section, maybe as an introductory paragraph. It's not a heading but we can include as. It's not boilerplate; it's about the firm. So we should keep it. Thus add at start:
Join an Award-Winning Personal Injury Law Firm. At The Ward Law Group, Our Mission Is Simple: Changing Lives. One Client at a Time. Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm. Our Core Values: Faith – We act with integrity, honesty, and purpose in everything we do. Accountability – We take ownership of our work, our commitments, and the results we deliver. Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams. Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community. Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success. Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive. Service to Our Community – We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we