Pre-Litigation Department Manager | Personal Injury

Job Description

Responsibilities

• Oversee daily department operations, workflow, and productivity to ensure timely case resolution.
• Review and assist with complex hospital, medical provider, and lien negotiations.
• Monitor departmental performance, quality, and turnaround times while implementing process improvements.
• Collaborate with attorneys and firm leadership to resolve escalated matters and improve operational performance.
• Review settlement documentation for accuracy and ensure compliance with firm policies, attorney direction, and applicable legal and regulatory requirements.
• Recruit, train, and conduct performance evaluations for team members.

Qualifications

• Minimum 5 years of recent experience handling medical lien reductions, hospital negotiations, and settlement support within a Plaintiff Personal Injury law firm.
• Minimum 3 years of experience leading or managing a team of legal professionals in a Plaintiff Personal Injury law firm.
• Demonstrated success managing departmental performance through productivity, quality, or turnaround time metrics in a high-volume environment.
• Bilingual in English and Spanish.
• Experience using Litify (Salesforce) or a comparable legal case management system.

Additional Information

Pay

Competitive salary commensurate with experience

Benefits

• Professional development and continuing education support
• Collaborative, growth-oriented team environment
• Medical, dental & vision plans
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Paid time off and paid holidays