Pre and Post Sales Engineer - Data Center Power

About the role

Join nVent as a key technical lead—partnering with customers, sales, and engineering to turn real-world challenges into practical data center solutions. You will serve as a domain authority for nVent Smart Power Solutions, providing first-line product support, technical application assistance, and strategic account leadership while working closely with cross-functional teams to deliver meaningful customer outcomes.

Responsibilities

• Serve as a domain authority for nVent Smart Power Solutions, including their application, for functions such as Sales, Product Management, and Operations.
• Provide first-line product support to customers and colleagues for nVent Smart Power Solutions.
• Evaluate customer RFIs and RFQs as requested.
• Deliver pre- and post-sales technical application assistance for Smart Power Solutions.
• Work with the Smart Power Team to identify the best fit for products and services.
• Conduct product training for customers via Teams and onsite as needed.
• Prepare required documentation for pre-, post-, and any necessary RMAs.
• Lead strategic accounts from a support perspective.
• Review training literature for technical accuracy, including installation guides, operations manuals, and online learning materials.
• Represent nVent at industry events as needed.
• Provide market-specific intelligence and feedback on products and services to commercial teams.
• Assist commercial teams with voice-of-customer (VOC) visits.
• Plan activities with the Sales Leader and team.
• Identify projects in the closing phase with the sales team and provide vital technical support.
• Advise management about significant situations, developments, and upcoming decisions requiring approval.

Requirements

• Bachelor’s degree in electrical, mechanical, or applications engineering, or equivalent work experience in the Data Center power industry.
• 5+ years of experience in a technical application role supporting Data Center power solutions.
• Ability to work 100% remotely with travel averaging 30–50% across primarily the US and Canada; a valid driver’s license is required.
• Strong technical background in Air and Liquid Cooling Solutions within the Data Center space is preferred.
• Understanding of Data Center Power Architecture from UPS to rack/equipment level is a plus.
• Excellent interpersonal and communication skills with a customer-first mentality.