Pre-Access Associate

About the role

Join a compassionate, servant-led team committed to excellence in patient care while working in a supportive, high-energy environment. We offer career growth opportunities, and a comprehensive benefits package!

Responsibilities

• Follows regulatory and departmental policies/protocols for collection of data, patient safety and pre-service collections.
• Follows scripting including consistently using AIDET+, anticipates customer needs, problem-solving, and exhibits consistently positive interactions with internal/external customers and peers.
• Maintains accuracy and avoids critical errors meeting departmental targets for accuracy and handling inbound/outbound calls, registrations per hour and Epic work queue assignments.

Requirements

• High School Diploma or GED
• 1 - 2 years Customer Service Experience in fast-paced, customer-focused environment
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 w.p.m
• Medical terminology preferred

Qualifications

• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Reading - Consistently
• Sitting - Occasionally
• Sitting - Standing - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Frequently
• Visual Acuity: Far - Occasionally
• Visual Acuity: Near - Consistently
• Walking - Occasionally

Skills

• Comprehensive benefits package including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement
• Secure financial protocols to obtain pre-service collections
• AIDET+
• Scripting
• Customer service experience
• Medical terminology knowledge

Benefits

Please view our benefits page here.

Pay

Compensation details are confidential and will be shared during the interview process.

Schedule

Full-Time (40 hours weekly), rotates every 5th Saturday morning (weekend differential pay), day hours 9:30 AM - 6 PM.