Access Associate

STATUS: Full time
LOCATION: Orthopedic Associates – Ridgeway Ave - 2410 Ridgeway Ave. Rochester, NY 14626
DEPARTMENT: Orthopedic

Schedule

Monday–Friday; rotating shifts:

• 7:30 a.m.–4:00 p.m.
• 8:00 a.m.–4:30 p.m.
• 8:15 a.m.–4:45 p.m.
• 8:30 a.m.–5:00 p.m.

About the role

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures, and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greet patients, provide direction as needed, and schedule patient appointments.
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Billing & Payments. Collect and process payments when applicable.

Requirements

• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Physical Requirements

• S - Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease-specific care programs, refer to the program-specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay

Pay Range: $17.85 - $20.00

The listed base pay range is a good faith representation of current potential base pay for a successful full-time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.