Access Associate

About the role

Join a compassionate, servant-led team committed to excellence in patient care while working in a supportive, high-energy environment. We offer career growth opportunities, a comprehensive benefits package (for PT or FT) and competitive shift differentials as appropriate for your shift worked.

Responsibilities

• Performs hospital-based registration in an on-site patient-facing setting.
• Provides excellent customer service to internal and external customers.
• Works with TH ancillary departments to coordinate care, communication, confidentiality (HIPAA), patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients.
• Collections patient demographics, insurance information accurately, verifies eligibility of insurance coverage and collects copays/deposits/deductibles.
• Utilizes standardized scripting to ensure compliance with legal and financial requirements.
• Edits patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed.
• Registers duties are performed while maintaining the integrity and patient safety of patient needs while following the processes of each specific department.
• Maintains waiting rooms, informs clinical teams of medical concerns, ability to identify/perform critical registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.) wayfinding, and assists with transportation/visitor needs.
• Ability to adapt to a dynamic work flow, appropriate volume registrations per hour and other identified departmental targets.
• Maintains accuracy and avoids critical errors.
• Follows scripting, anticipates customer needs, problem-solving skills, consistent and positive interactions with patients and co-workers.
• Demonstrates Always Behaviors and AIDET + The Promise.
• Flexibility to work in 24/7 departments, 1st, 2nd and 3rd shifts.
• Ability to work 12-hour shifts, weekends, rotation of on-call.

Requirements

• High School Degree or GED.
• Experience in fast-paced customer-driven environment.
• Excellent verbal and written skills.
• Typing speed of 35 wpm.
• Medical terminology required within first year of employment if not already taken.
• 1-2 years experience in Customer Service.

Qualifications

• Flexibility to work in 24/7 departments, 1st, 2nd and 3rd shifts.
• Ability to work 12-hour shifts, weekends, rotation of on-call.
• Ability to work in a dynamic work flow, appropriate volume registrations per hour and other identified departmental targets.
• Flexibility to work in 24/7 departments, 1st, 2nd and 3rd shifts.
• Ability to work 12-hour shifts, weekends, rotation of on-call.

Skills

• Adapts to a dynamic work flow.
• Anticipates customer needs.
• Problem-solving skills.
• Positive interactions with patients and co-workers.

Benefits

• Career growth opportunities.
• A comprehensive benefits package.

Pay

Competitive shift differentials as appropriate for your shift worked.

Schedule

Part-time (24 hours/week) Shift: Evenings (shift differential on this shift) Holiday/weekend rotation (pay differentials apply)