Access Associate

About the role

Make a difference every day as an Access Associate at TriHealth! Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment. We offer career growth opportunities, a comprehensive benefits package, and competitive shift differentials as appropriate for your shift worked.

Location & Schedule

• Location: Good Samaritan Western Ridge Hospital: 6949 Good Samaritan Dr, Cincinnati, OH 45247
• Work Schedule: Part-time Hours (24 hours/week) Day shift Holiday/weekend rotation
• Training: Requires 2 weeks of Full-time (approx 32 hours/week) Day paid training in Norwood.

Job Overview

Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provide excellent customer service and answer patient questions and resolve issues. Collect of copays, standard deposits and deductibles.

Scheduling: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement.

Registration: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).

Requirements

• High School Diploma or GED Degree or GED (Required)
• 1 - 2 Years Experience Customer Service (Required)
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 wpm
• Medical terminology required within first year of employment if not already taken

Responsibilities

• Ability to adapt to a dynamic work flow, appropriate volume of phone calls/registrations per hour and other identified departmental targets.
• Accuracy.
• Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.
• Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.

Working Conditions

• Consistently: Concentrating, Continuous Learning, Hearing: Conversation, Hearing: Other Sounds, Interpersonal Communication, Kneeling, Lifting <10 Lbs., Pulling, Pushing, Reaching, Reading, Sitting, Standing, Stooping, Talking, Thinking/Reasoning, Use of Hands, Color Vision, Visual Acuity: Near, Walking
• Occasionally: Visual Acuity: Far
• Rarely: Bending, Climbing, Lifting 50+ Lbs., Lifting <50 Lbs.

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, We Believe There Is No Responsibility More Important Than To SERVE Our Patients, Our Communities, And Our Fellow Team Members. To Achieve Our Vision And Mission, ALL TriHealth Team Members Are Expected To Demonstrate And Live The Following Serve:

ALWAYS... Welcome everyone by making eye contact, greeting with a smile, and saying "hello" Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Refrain from using cell phones for personal reasons in public spaces or patient care areas

ALWAYS... Excel Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met Offer patients and guests priority when waiting (lines, elevators) Work on improving quality, safety, and service

ALWAYS... Respect Respect cultural and spiritual differences and honor individual preferences. Respect everyone's opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests.

ALWAYS... Value Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

ALWAYS... Engage Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community