Access Associate

About the role

Join TriHealth as an Access Associate at Clinton Memorial Hospital. This role plays a vital part in ensuring seamless, compassionate, and well-coordinated care for patients.

Responsibilities

• Schedule physician-ordered tests in accordance with department guidelines and correlate medical diagnoses with procedures for reimbursement.
• Complete accurate registrations and educate patients on required documentation and insurance-related matters.
• Collect copays, standard deposits, and deductibles.
• Answer patient questions and resolve issues related to insurance and financial questions.
• Adapt to a dynamic workflow, handle a high volume of phone calls and registrations per hour, and meet departmental targets.
• Follow regulatory and departmental policies for data collection, patient safety, and point-of-service collections.
• Anticipate customer needs, solve problems, and maintain consistent and positive interactions with patients and colleagues.

Requirements

• High School Diploma or GED
• 1-2 years' experience in customer service
• Excellent verbal and written communication skills
• Typing speed of 35 wpm
• Medical terminology required within the first year of employment if not already taken

Qualifications

• Ability to operate multiple computer applications

Skills

• Customer service skills
• Attention to detail
• Management of multiple computer applications

Benefits

• Comprehensive benefits package including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement
• Competitive shift differentials with the potential to earn up to an additional $7 per hour based on shift, hours worked, and organizational guidelines

Pay

• Full-Time (72 Hours Bi-Weekly)
• Night Shift
• Weekend, Holiday, and On-Call Commitment Incentives

Schedule

• Full-Time
• Night Shift