ACCESS ASSOCIATE
About the role
Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provide excellent customer service and answer patient questions and resolve issues. Collect of copays, standard deposits and deductibles.
SCHEDULING: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement.
REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).
Requirements
- High School Diploma or GED (Required)
- 1 - 2 Years Experience Customer Service (Required)
- Ability to operate multiple computer applications
- Excellent verbal and written skills
- Typing speed of 35 wpm
- Medical terminology required within first year of employment if not already taken
Responsibilities
- Ability to adapt to a dynamic work flow, appropriate volume of phone calls/registrations per hour and other identified departmental targets.
- Accuracy.
- Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.
- Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.
Working Conditions
- Bending - Climbing - Rarely
- Concentrating - Consistently
- Continuous Learning - Consistently
- Hearing: Conversation - Consistently
- Hearing: Other Sounds - Consistently
- Interpersonal Communication - Consistently
- Kneeling - Consistently
- Lifting <10 Lbs. - Consistently
- Lifting 50+ Lbs. - Rarely
- Lifting <50 Lbs. - Rarely
- Pulling - Consistently
- Pushing - Consistently
- Reaching - Consistently
- Reading - Consistently
- Sitting - Consistently
- Standing - Consistently
- Stooping - Consistently
- Talking - Consistently
- Thinking/Reasoning - Consistently
- Use of Hands - Consistently
- Color Vision - Consistently
- Visual Acu