PreAccess Associate

About the role

Join a compassionate, servant-led team committed to excellence in patient care while working in a supportive, high-energy environment. We offer career growth opportunities and a comprehensive benefits package.

Responsibilities

• Follows regulatory and departmental policies/protocols for collection of data, patient safety and pre-service collections.
• Follows scripting including consistently using AIDET+, anticipating customer needs, problem-solving, and exhibiting consistently positive interactions with internal/external customers and peers.
• Maintains accuracy and avoids critical errors meeting departmental targets for accuracy and handling inbound/outbound calls, registrations per hour, and Epic work queue assignments.

Requirements

• High School Diploma or GED
• 1 - 2 years Customer Service Experience in fast-paced, customer-focused environment
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 w.p.m.
• Medical terminology preferred

Qualifications

• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Reading - Consistently
• Sitting - Consistently
• Sitting - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Frequently
• Visual Acuity: Far - Occasionally
• Visual Acuity: Near - Consistently
• Walking - Occasionally

Skills

• Customer Service
• Computer Applications
• Medical Terminology

Benefits

Comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page here.

Pay

Salary commensurate with experience.

Schedule

Part-Time (20 hours weekly), Rotating Saturday 8a-12 noon (every 5 weeks, gets weekend differential pay), Day hours 930a-6p on Mon AND Tuesday. Third day, 930a-6p, candidate choice: Weds, Th or Fri.