Practice Support Specialist

About the role

This position serves as a member of the Choices Practice Improvement Team and part of the site-based leadership/management teams to provide site-based training, coaching and support. The position is charged with ensuring fidelity to high fidelity wraparound and care coordination practice models, for Family Preservation families.

Responsibilities

• Provides training to all Family Preservation staff providing high fidelity Wraparound and Care Coordination practice
• Functions as a reflective practitioner in modeling system of care values and principles of high-fidelity wraparound and care coordination best practice
• Collaborates with staff to provide process consultation and assistance with application of practice model to all families working in Wraparound under Family Preservation
• Provides direct training and support for staff within their first six months and beyond for individualized learning needs
• Provides ongoing coaching/mentoring to initiate and sustain practice
• Serves as a consultant for staff to promote practice skills and outcomes related to four key phases: engagement and team preparation, initial plan development, implementation and
• Understands the needs of adult learners and can be flexible in their approach to engaging and training staff
• Provides quality assurance/improvement through on-going practice and processes using key measures and assessment tools
• Plans and executes quarterly learning opportunities for staff based on data and information from the quality improvement/assurance process
• Participates in Program Quality Improvement (PQI) team planning
• Aids in training and development of staff through needs assessments in collaboration with
• Collaborates with corporate and site-based leadership/management to support staff development and facilitate working agreements around training needs
• Collaborates with site-based leadership to strengthen Choices’ community presence and understanding of system of care values
• May carry a partial caseload in an effort to meet the needs of Choices and to allow for modeling opportunities as needed
• Develops and implements training on clinical procedures within the Wraparound process
• Reviews and gives feedback on all coaching documentation completed by Supervisors
• Willingly completes other duties as assigned to advance the mission of Choices

Qualifications

• Minimum of Bachelor’s degree in Social Work or related human service field is required in most contracts
• Experience in Child Welfare, Juvenile Probation, Wraparound Facilitation and/or other related services preferred
• 2 years of experience in a care coordination role or supervisory role
• Experience in providing training and/or consultation within the human services
• Strong knowledge of and genuine respect for youth and adults with mental/behavioral health issues and a firm commitment to empowering families
• Strong communication and writing skills
• Highly organized, detail-oriented
• Must possess a valid driver’s license in state of residence and auto
• Demonstrated ability to work effectively with internal and external individuals, including other professionals in the community
• Work effectively as a member of a team
• Effectively communicate to various internal and external audiences in both person and through various electronic media
• Manage time and work effectively with minimal supervision
• Effectively manage multiple priorities

Pay

$55,000 annually

Benefits

• Medical
• Dental
• Vision
• Employer Paid Life Insurance
• Short & Long Term Disability
• Tuition Reimbursement
• Paid Parental Leave
• Generous PTO plan
• Qualified employer for the Public Service Loan Forgiveness Program