Practice Support Assistant II

About the role

Positions in this function perform advanced Practice Support Assistant II duties with a high level of autonomy and competency. Serves as a key member of the medical team and will be working alongside a team of other Practice Support Assistants delivering excellent customer service and supporting strong patient-clinician relationships.

Responsibilities

• Manage complex scheduling tasks, including appointment booking and patient outreach
• Avoid accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow
• Participate in quality improvement initiatives and special projects
• Serve as a role model and mentor for support staff; assist with onboarding and training

Requirements

• High School Diploma/GED
• 1+ years of customer service or healthcare experience

Qualifications

• Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem solving and complex patient management skills

Skills

• Microsoft Office
• Scheduling software
• Epic or equivalent electronic medical records systems

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Management team who demonstrates commitment to your success

Pay

The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment.

Schedule

Monday - Friday, 9am - 5:30pm

Location

2 Essex Center Dr. Peabody, MA 01960

UnitedHealth Group

Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success.

Reasons to consider working for UnitedHealth Group

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Required Qualifications

• High School Diploma/GED
• 1+ years of customer service or healthcare experience

Preferred Qualifications

• Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem solving and complex patient management skills