Practice Support Assistant II

About the role

The position performs advanced Practice Support Assistant II duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. Handles significant higher-level administrative tasks, which vary by department.

Responsibilities

• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Achieve accurate data collection and reporting; handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

Requirements

Required Qualification:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience in a healthcare setting
• Intermediate level of proficiency in Microsoft Office

Preferred Qualifications:

• Associate's Degree in medical office administration program
• Previous EPIC experience
• Proven solid problem solving and complex patient management skills

Qualifications

High School Diploma/GED (or higher) 1+ years of customer service experience in a healthcare setting Intermediate level of proficiency in Microsoft Office

Skills

Intermediate level of proficiency in Microsoft Office Proven solid problem solving and complex patient management skills

Benefits

Competitive base pay Full and comprehensive benefit program Performance rewards Hybrid work schedule after initial 3-4 months of training

Pay

$17.98 to $32.12 per hour based on full-time employment

Schedule

Full time, 40 hours/weekly. Monday through Friday, hours 8:30AM - 5:00PM. Position is eligible for a hybrid work schedule after initial 3-4 months of training