Practice Support Assistant II

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate like EEO, legal, etc. Must preserve all substantive info. We need to parse the posting. Content: - Intro about Optum etc. Could be "About the role" maybe includes description of role and culture. The posting includes: "Optum is a global organization ... Come make an impact ... Position in this function performs advanced Practice Support Assistant II duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks, which vary by department. Department: Behavioral Health Schedule: Full time, Monday-Friday, hours 8:30AM - 5:00PM EST Location: 1250 Hancock St. Quincy, MA Training will be 100% onsite, 5 days per week for about 3-4 month upon hire Office-Based schedule to be determined following training period If you reside in or near Quincy, MA, you will enjoy the flexibility of a Office-Based* role as you take on some tough challenges" We need to extract sections. Potential sections: - About the role: description of role, department, schedule, location, training, etc. - Responsibilities: list of primary responsibilities bullet points. - Requirements: required qualification (High School Diploma/GED, 1+ years customer service experience in healthcare setting). Possibly also "Intermediate level of proficiency in Microsoft Office" maybe under qualifications. - Qualifications: preferred qualifications (Behavioral health experience, Previous EPIC experience, Call center experience, Proven solid problem solving and complex patient management skills). Also maybe "All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy." but that's more policy. - Skills: maybe not explicit; could be derived from responsibilities? But we should only include if posting has real specific content. There's no explicit "Skills" heading. Might skip. - Benefits: list of benefits: Paid Time Off, 8 Paid Holidays, Medical Plan options, Health Spending Account or Health Savings account, Dental, Vision, Life & AD&D Insurance, Short-term disability and Long-Term Disability coverage, 401(k) Savings Plan, Employee Stock Purchase Plan, Education Reimbursement, Employee Discounts, Employee Assistance Program, Employee Referral Bonus Program, Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.). Also mention "competitive base pay, full and comprehensive benefit program, performance rewards". So we can include Benefits section. - Pay: The posting says: "The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment." Also "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc." So we have pay info. - Schedule: "Schedule: Full time, Monday-Friday, hours 8:30AM - 5:00PM EST". Also training schedule etc. So we have schedule. We must not include sections with filler like "commensurate with experience". Not present. We must not include duplicated lines. We must not include cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we need to remove the EEO statement, drug-free workplace, etc. Also remove the "At UnitedHealth Group, our mission..." etc. Also remove the "#RPO #YELLOW". Also remove the "All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy." maybe that's not boilerplate but it's a policy; could be considered part of Requirements? Might be considered a requirement but it's generic. Might be safe to omit as it's not specific to role. But we can keep if we think it's a requirement. However it's generic; but it's still a requirement. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep it if it's a requirement. But it's not specific to role; still it's a requirement. However they said "remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". This is not exactly those categories. It's a policy about telecommuters. Might be okay to keep under Requirements or Qualifications. But we can decide to include under Requirements as a bullet. But we need to avoid duplication: The posting also says "If you reside in or near Quincy, MA, you will enjoy the flexibility of a Office-Based* role as you take on some tough challenges". That's more about location. We need to output only HTML fragment, no markdown fences. Let's structure:

About the role

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position in this function performs advanced Practice Support Assistant II duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks, which vary by department. Department: Behavioral Health. Location: 1250 Hancock St., Quincy, MA. Schedule: Full time, Monday‑Friday, 8:30 AM‑5:00 PM EST. Training will be 100% onsite, 5 days per week for about 3‑4 months upon hire; office‑based schedule to be determined following the training period. If you reside in or near Quincy, MA, you will enjoy the flexibility of an office‑based role.

That seems fine.

Responsibilities

• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Ensure accurate data collection and reporting; handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check‑in/check‑out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

Requirements

• High School Diploma or GED
• 1+ years of customer service experience in a healthcare setting
• Intermediate level of proficiency in Microsoft Office
• All telecommuters must adhere to UnitedHealth Group's Telecommuter Policy

Qualifications

• Behavioral health experience
• Previous EPIC experience
• Call center experience
• Proven solid problem‑solving and complex patient management skills

Benefits

• Paid Time Off (accrues from first pay period) plus 8 paid holidays
• Medical plan options with participation in a Health Spending Account or Health Savings Account
• Dental, Vision, Life & AD&D Insurance
• Short‑term and Long‑Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC insurance, etc.)

Pay

The hourly pay for this role ranges from $18.00 to $32.00 per hour based on full‑time employment. Pay is based on factors such as local labor markets, education, work experience, certifications, etc.

Schedule

Full time, Monday‑Friday, 8:30 AM‑5:00 PM EST. Training is 100% onsite, 5 days per week for about 3‑4 months upon hire; office‑based schedule to be determined after training.

We need to ensure we didn't include any boilerplate like EEO, drug-free workplace, mission statements, etc. We removed those. Check for duplicate content: We included location, department, schedule in About the role; also schedule again in Schedule section. That's okay but maybe duplicate. The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." It didn't forbid repeating info across sections, but better to avoid duplication. However schedule appears both in About and Schedule. Could we move schedule details solely to Schedule section and keep About more generic? The About section currently includes schedule; we could remove schedule from About to avoid duplication. But we need to preserve all substantive info; we can keep schedule in Schedule section and mention in About that it's a full-time role in Behavioral Health department, location, training, etc. Let's adjust. Update About the role paragraph to exclude explicit schedule hours; keep mention of full-time, department, location, training. Let's rewrite About the role:

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position in this function performs advanced Practice Support Assistant II duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient‑clinician relationships. In addition to core responsibilities, handles significant higher‑level administrative tasks, which vary by department. Department: Behavioral Health. Location: 1250 Hancock St., Quincy, MA. Training will be 100% onsite, 5 days per week for about 3‑4 months upon hire; office‑based schedule to be determined following the training period. If you reside in or near Quincy, MA, you will enjoy the flexibility of an office‑based role.

Now Schedule section will have the specific hours. Check for any other duplicated content: Benefits list includes "Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays". We have that. Make sure we didn't include any boilerplate like "We comply with all minimum wage laws as applicable." That's in Pay section? We omitted that. It's minor metadata but could be included in Pay. The instruction: "fold minor metadata into a short

or drop it." So we could include a short sentence about complying with minimum wage laws. But we already have Pay paragraph; we could add that. However it's not required; we can keep it as part of Pay. Let's add a sentence: "We comply with all applicable minimum