Practice Support Assistant II

Atrius Health, part of the Optum family of businesses, is an innovative health care leader and multi-specialty group practice delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our team of providers works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab, and nursing facilities. Join us in transforming care and improving lives by building trust, understanding, and shared decision-making with every patient.

About the role

Performs advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. Handles significant higher-level administrative tasks, which vary by department.

Location: 142 Berkeley St. Boston, MA

Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Ensure accurate data collection and reporting; handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

Requirements

• High School diploma/GED
• 1+ years of healthcare or medical office experience
• 1+ years of Epic experience

Qualifications

• Associate's degree in medical office administration program (preferred)
• Proven solid technical proficiency in Microsoft Office, scheduling software, and electronic medical records systems (Epic or equivalent)
• Proven solid problem-solving and complex patient management skills

Benefits

• Paid Time Off (accrued from first pay period) plus 8 paid holidays
• Medical plan options, including Health Spending Account or Health Savings Account
• Dental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education reimbursement
• Employee discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment.

Schedule

Monday - Friday, 9:30am - 6pm EST