Practice Specialist Mission My Care Spruce Pine

Join HCA Healthcare, where colleagues are trusted and valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care and recognizing the unique worth of each individual.

About the role

As a Practice Specialist at Blue Ridge Hospital with Mission Health, you will support the clinical practice by scheduling appointments, registering patients, and providing excellent customer service. This role includes a variety of duties associated with daily operations and serves as backup support for Practice Specialist I.

Responsibilities

• Support practice operations by maintaining knowledge of daily clinic activities and accurately scheduling patients.
• Obtain patient and referral information to complete the scheduling process.
• Schedule appointments and procedures, ensuring patients understand details such as date, time, and location.
• Monitor the daily schedule, communicate changes to providers and patients, and document cancellations, reschedules, and no-shows.
• Follow clinician orders to schedule tests, procedures, or follow-up appointments for continuity of care.
• Register patients by entering demographics and insurance information into practice management software.
• Explain the general billing process to patients and direct them to appropriate personnel for further questions.
• Ensure insurance referrals and authorizations are obtained prior to appointments to support revenue collection.
• Provide excellent customer service by answering phones, delivering messages promptly, and maintaining knowledge of practice services.
• Greet customers courteously, maintain a presentable waiting area, and project a positive image of the practice.
• Check on patients post-surgery or procedure to support excellence in patient care.
• Manage patient check-in and check-out processes, including obtaining paperwork, verifying information, and collecting copayments.
• Provide backup support for Practice Specialist I and complete other duties as assigned.
• Prioritize tasks and manage interruptions efficiently to maintain workflow.

Requirements

• High School Graduate or GED.
• No prior experience required; 1 year of experience preferred.

Benefits

Mission My Care Now - Spruce Pine offers a comprehensive total rewards package:

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Retirement savings with a 401(k) Plan featuring a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan and flexible spending accounts.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits including fertility and family-building support, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.

About the workplace

Blue Ridge Regional Hospital, part of Mission Health and HCA Healthcare, serves Mitchell, Yancey, lower Avery, and upper McDowell counties. Located in Spruce Pine, North Carolina, it is a 25-bed Critical Access Hospital offering services such as emergency care, obstetrics, wound clinic, cardiac and pulmonary rehabilitation, nuclear medicine, 3D mammography, endoscopy, critical care, rehabilitation, fitness center, cancer services, orthopedics, general surgery, pediatrics, family medicine, and walk-in care at Mission My Care Now Spruce Pine.