Practice Patient Care Coordinator Concord Family Medicine

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information.
• Makes collection attempts while providing education on resources available.
• Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcome and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments.
• Works Televox Reports daily.
• Promotes Patient Connect enrollment.
• Supports a culture of “yes”.
• Works independently and within a team on special, nonrecurring and ongoing projects.
• Covers multiple aspects of projects, events, and other complex activities.

Requirements

• Proven customer service experience.
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.
• Familiarity with medical terminology preferred.

Qualifications

• High School degree or General Educational Development equivalency required.
• Must pass annual registration competency exam.

Benefits

• Equal employment opportunity.

Pay

Commensurate with experience.

Schedule

N/A