Practice Manager - Westmont Primary Care

Job Responsibilities

• Oversees the daily/monthly expenditures, staffing and overtime hours.
• Affirms that assigned practice(s)’ staff follow all front-end policies and procedures including but not limited to completion of missing charges, claim edits, daily cash reconciliation, tracking referrals, and other receivable/collection tasks.
• Aids physician compliance with chart completion, charge entry, PAQ’s/ inboxes.
• Identifies opportunities to increase patient volume and services while controlling expenses; creates implementation plan for improvement and executes improvement plan within budget.
• Develops and maintains assigned practice(s)’ budgets in collaboration with assigned practices’ Lead Physicians.
• Provides explanations to leadership regarding budget-to-actual variances, and takes timely and appropriate actions to mitigate negative variances.
• Prepares critical daily, weekly, and monthly reports and provides data as needed.
• Aids in achieving goals and objectives for metrics and reimbursement.
• Maintains records of provider CME and PTO.
• Attends meetings/education sessions to continually evaluate and improve compliance.
• Works with lead physician, fosters improvement, monitors clinician schedule flow, utilization and adjustments including daily monitoring of capacity.
• Maintains inventory, supplies necessary for operations.
• Aids providers with maintaining current licensure and credentials.
• Reviews and develops a plan of correction for deficiencies noted during inspections, provides a written copy of such plan to leadership and implements action plan.
• Makes written and oral reports and recommendations to leadership concerning the operations of the practice(s); presentations of best practices to management team.
• Gives input and collaborates for development of system changes and upgrades.
• Attends meetings, participates on committees.

Human Resource Management

• Collaborates with Human Resources and Lead Physician(s) to effectively recruit, interview, select, and hire personnel for the practice, and provide justification for approval of positions.
• Ensures that an adequate number of appropriately trained professionals and personnel are on duty at all times to meet the needs of the patients and ensures licensures and certifications are kept current.
• Accountable for supervision and retention of office staff, including training, coaching and development, as well as ensuring that all staff members are performing according to policy and STAR standards.
• Manages payroll including oversight of leaves, temp staffing requests.

Quality

• Oversight of Point of Care testing and compliance with State regulations.
• 24 hour accountability for maintenance of vaccines, controls, and refrigerator/ freezer temperature.
• Participation in designated CPC + program, Value based synopsis, VPP reporting, and other programs as developed.
• Achieves goals and objectives set for practice.
• Oversight of sample logs and recall procedures.

Customer Experience

• Reviews Patient Satisfaction results and takes appropriate action to improve results, including preparing/contributing information necessary for dashboards.
• Acts as a liaison between VMG office personnel, Virtua and all external parties to ensure an outstanding customer experience.
• Consults with Lead Physicians, Director of Practice Management, Medical Directors and staff concerning practice operations, problem solving and service improvement.
• Maintains good relations with the public that serves the best interest of the practice and the community alike through patient family advisory councils.
• Maintains an excellent working relationship with the medical profession, providers, and other health related facilities and organizations.
• Builds and develops relationships both within and external to the practice as well as developing outstanding communication skills.

Qualifications

• Required Experience: 3-5 years supervisory experience in a medical practice or ambulatory medical setting.
• Knowledge of insurance (ICD-9 CPT coding, Medicare regulations, state regulations, CLIA, DOH, and OSHA regulations) preferred.
• Solid knowledge of and experience in billing and health insurance guidelines and practices, including commercial, Medicare and managed care payers.
• Solid knowledge of and ability to use, electronic medical records, scheduling, charging, and billing systems.
• Required Education: Bachelor’s degree required. Related experience in lieu of a degree may be considered on a case by case basis.

Benefits

• Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions.