Practice Manager - Pediatrics

Join a team where your expertise shapes healthier futures. At TriHealth, we know that exceptional pediatric care begins with exceptional providers — and that’s why we’re committed to supporting you as you support Cincinnati’s children. As part of the region’s largest primary care pediatric network, you’ll have the opportunity to make a meaningful impact from a child’s first days through their journey into adulthood.

Location: 2753 Erie Avenue, Cincinnati OH

About the Role

The Practice Manager is accountable for coordinating, serving, and providing clinical resources for identified practices, potentially serving multiple sites. This role manages and supervises physician services for assigned practice(s) and/or Priority Care sites, delegating and integrating practice resources (staff, supplies, space, etc.) to meet departmental and specialty goals under general supervision. The Practice Manager ensures improved practice operations, patient outcomes, adherence to policies/procedures, and safety measures in partnership with leadership. This role may have a dyad relationship with a practice physician champion for certain specialties/sites.

Responsibilities

• Supports and implements corporate and specialty/department-specific models of care, systems, policies, and cultural norms to deliver superior patient care and improve team member recruitment and retention.
• Manages practice operations to ensure processes and activities align with policies and procedures in a professional, consistent, organized, efficient, and standardized manner.
• Manages the performance of direct reports through ongoing coaching, feedback, and development to motivate and engage a high-performing team.
• Supports coordination of provider onboarding processes, including familiarity with medical staff requirements, practice start-up processes, payer credentialing, state license, DEA, CME, and EPIC training templates.
• Collaborates with leadership and/or Physician Champion to set goals, develop initiatives, and systems that improve quality of care, patient safety, and compliance.
• Creates open communication pathways for all team members and demonstrates resourcefulness in addressing daily inquiries.
• Ensures departmental compliance with regulatory standards (e.g., CMS, HIPAA, ODH, OSHA, CLIA) and payer needs, including billing, coding, and TriHealth policies.

Requirements

• Bachelor’s Degree in Business, Healthcare Administration, or a related field (equivalent experience accepted in lieu of degree).
• 4-5 years of professional business experience.
• Proficiency with computers and experience working within an EMR such as Epic.
• Excellent interpersonal and customer service skills, including telephone etiquette.
• Flexibility and adaptability to a changing environment.

Working Conditions

• Climbing: Rarely
• Concentrating: Consistently
• Continuous Learning: Consistently
• Hearing (Conversation): Frequently
• Interpersonal Communication: Frequently
• Kneeling: Rarely
• Lifting <10 Lbs: Rarely
• Lifting 11-50 Lbs: Rarely
• Lifting 50+ Lbs: Rarely
• Pulling: Occasionally
• Pushing: Occasionally
• Reaching: Occasionally
• Reading: Consistently
• Sitting: Frequently
• Standing: Occasionally
• Stooping: Rarely
• Thinking/Reasoning: Consistently
• Use of Hands: Consistently
• Color Vision: Consistently
• Walking: Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety, reliability, and high performance by modeling and utilizing the following TriHealth Way leadership competencies, tactics, and ALWAYS Behaviors to drive strategic pillar results: Safety/Quality, Service, Growth, Culture/People, and Finance.

Leadership Competencies

• TriHealth Way of Leading
• TriHealth Way of Serving
• Transformation
• Change
• Drive for Results
• Build Organizational Talent

Leadership Tactics

• Conduct department huddles (daily for clinical departments, weekly for non-clinical).
• Regularly round on team members:
  • 25 or fewer team members: monthly
  • 26-50 team members: every other month
  • 51+ team members: quarterly
• Lead monthly team meetings using the meeting agenda template; review stoplight report; cascade key leadership messages.
• Model, coach, and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors, and Always HEARD).
• Recognize team members for safety wins, positive performance, and demonstrating SERVE and ALWAYS behaviors.

Benefits

We offer a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Competitive shift differentials are available where applicable, along with opportunities for professional growth. Note: OPTIONAL positions are not eligible for TriHealth benefits.

For more details, visit TriHealth Benefits.