Practice Manager - Pediatrics - Physician Practice

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

About the role

The Practice Manager manages practice operations and business functions including scheduling, registration, billing, collection, patient and team member satisfaction, and purchasing. Supervises clinical and clerical team members and serves as liaison between the practice and administration.

Responsibilities

• Office Management: Acts as a liaison between the Practice Administrator, the providers, and the team members. Coordinates activities between clinical and clerical team members to promote teamwork and facilitates intra-office communication and problem solving. Manages team members and leads by example to ensure patients and visitors are greeted and taken care of properly. Answers patients' questions and concerns, monitors flow of patients within the office, and ensures team members and patients are aware of delays. Manages an active, ongoing process of improving patient satisfaction that is specific and measurable and provides regular progress reports to administration. Proactively addresses facility issues, coordinates property work orders and repairs, and seeks required approval when needed.
• Operation Improvement: Works with the Practice Administrator to develop and implement goals and objectives. Recommends and implements organization policies and procedures. Oversees all areas of office operation and acts as a resource to staff and physicians. Ensures the office has adequate inventory and monitors purchasing while remaining within budget parameters. Seeks out opportunities to improve efficiencies and reduce expenses.
• Billing/Financial Oversight: Oversees the billing practices within the office. Ensures key functions such as accurate data entry of demographic information, charge and payment posting, and end-of-day procedures are completed as needed. Keeps abreast of reimbursement procedures and insurance requirements and regulations. Runs billing reports regularly on appointment reconciliation reports and visit data. Maintains records of daily deposits, monitors physician performance and productivity, and provides necessary feedback to improve efficiencies. Prepares monthly reports on visits, new patient volumes, hospital volumes, surgical volumes, expense variances, OT explanations, and revenue that are submitted to the Practice Administrator before the end of the month.
• Other duties and/or projects as assigned. Adheres to HMH organizational competencies and standards of behavior.
• Lifts a minimum of 5 lbs., pushes and pulls a minimum of 5 lbs., and stands a minimum of 1 hour a day.

Requirements

• Two years of supervisory experience or an Associate's degree in Business Management or a related health field.
• Supervisory experience required; excellent communication skills, leadership abilities, positive attitude, ability to multitask, organized, flexible.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Qualifications

• Four-year/Bachelor's Degree in Business Management or a related health field (preferred).
• Knowledge of Epic (preferred).

Pay

Minimum rate of $61,110.40 annually. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted rates may be adjusted based on labor market data, experience, education, certifications, skills, geographic location, internal equity, budget, and grant funding.

Benefits

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Certain positions may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate, as well as shift differentials for work performed on evening, night, or weekend shifts.