Practice Manager - Pediatrics

Essential Job Functions

• Directs the internal practice operations; creates benchmarks, tracks and reports progress, researches process improvements/efficiencies, recommends and implements changes.
• Works with the SMD to develop the vision and direction of the practice in alignment with IHA’s priorities.
• Works with practice providers and practice management team to develop, implement and manage the CORE Work plan.
• Reviews patient care quality data and peer review data and develops action plans, as necessary.
• Reviews practice risk assessment regularly.
• Maintains the patient satisfaction scores related to the office.
• Hires, trains, supervises, evaluates, disciplines and terminates practice staff.
• Creates a positive and productive work environment to attract and retain staff, providers and patients.
• Organizes and implements orientation and training programs for all new staff and providers.
• Promotes educational opportunities for staff and providers; develops future leadership within the office.
• Manages personnel issues.
• Contributes to the evaluation and improvement plans for Physicians/APNs.
• Schedules providers.

Compliance Responsibilities

• Affirms the practice’s compliance with federal, state and safety regulations.
• Maintains a physician documentation and coding audit program.
• Affirms compliance with patient and staff safety regulations.
• Supports the Associate Division Director, Division Director, SMD, Division Head and clinical leadership with producing plans for improving quality and patient safety.

Communication Responsibilities

• Works respectfully and cooperatively with management, staff, patients and vendors.
• Administers regular provider and staff meetings to gather feedback.
• Assures that all office staff and providers have support and accurate information about IHA activities and goals.
• Meets regularly with Associate Division Director, Division Director and SMD to review progress and problems in the practice.
• Attends Divisional Operating Team and Practice Manager meetings, and others, as required.

Fiscal Responsibilities

• Develops and manages practice annual budget.
• Reviews monthly financial data and develops meaningful tools to assist Associate Division Director, Division Director and SMD in the understanding of how the practice is performing (including Provider One-Pagers).
• Prepares and responds to monthly budget variance reports.
• Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.

Other Responsibilities

• Participates in new business development as appropriate for practice.
• Implements effective, quality marketing programs.
• Performs other duties as assigned.

Organizational Expectations

• Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.
• Works effectively as a member of the leadership team.
• Assumes responsibility for performance of job duties in the safest possible manner to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
• Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.
• Maintains knowledge of and complies with IHA standards, policies and procedures.
• Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems.
• Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities.
• Embraces new ideas and respects cultural differences.
• Uses resources efficiently.