Practice Manager, Orthopaedics - Full-Time, Days

About the role

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Practice Manager at our DCAM – Hyde Park clinic. Here, you will work alongside our Orthopaedic teams. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

Responsibilities

• Day to day management of practice operations.
• Establishes staff schedule and daily assignments.
• Responsible for time and attendance and monitoring overtime.
• Oversight of practice specific issues with IS, facilities, EVS, supplies, etc.
• Ensures practice compliance with regulatory agencies (i.e. JCAHO, IDPH, CAP/CLIA).
• Collaborates with providers and staff to ensure efficient patient throughput.
• Actively monitors performance metrics and daily reports to make real time adjustments.
• Ensures patients and family’s needs are met.
• Participates in service recovery at the point of issue.
• Ensures necessary follow-up.
• Responsible for performance management and performance evaluations for all employees.
• Collaborates closely with all scheduling groups (i.e. Burr Ridge call center, OR scheduling).
• Maintains the operating budget for labor and non-labor expenses.
• Oversees charge entry, denials, disputes and billholds.

Requirements

• Bachelor's degree
• 5+ years of experience in healthcare and customer service, ideally overseeing an ambulatory practice framework.
• Outstanding interpersonal skills and ability to manage large and complex organizational units with varying needs.
• Demonstrated ability to work effectively with physician leaders, preferably in an academic medical center environment.
• Exceptional talent in the selection and mentoring of a high-quality team.
• Prominent ability to use data to drive performance improvement.
• Strong written and verbal communication skills.

Qualifications

• Bachelor's degree preferred in healthcare related field
• Experience using LEAN for performance improvement

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Days – 8-hour shifts, 7 am - 6 pm