Practice Manager - OP Infusion Roswell

Job Summary

The WellStar Medical Group Practice Manager (PM) is an integral role within WellStar Health System. This leader integrates patient experience, operational effectiveness, cultural integration, and system outcomes within the practice(s). As a member of the WellStar Medical Group, the PM is directly responsible for the overall office operations including directing daily clinical and business functions. The PM is also responsible for maintaining compliance with all regulatory agencies associated with WellStar Health System and WellStar Medical Group.

Core Responsibilities And Essential Functions

• Practice Operations/ Financial Resource Management: Assures resource management to achieve practice business goals. Manages practice operations to assure financial viability through service quality and clinical excellence. Manages accounting and financial control systems, accounts receivables and budgets. Utilizes financial and operational principles in daily and long-term practice operations.

• Leadership and Professional Responsibility: Cultivates a relationship of mutual respect and trust with providers and staff. Works in conjunction with Director of Practice Operations to facilitate provider understanding and acceptance of good business management. Seeks out opportunities to network and enhance practice management knowledge base. Actively participates in organizational activities and continuing education. Exhibits professionalism in dress, style, and manner.

• Patient Experience: Adheres, supports, and embodies WellStar Health Systems mission, vision, and credo. Patient Experience: Embrace and influence patient experience through AIDET and NRC reports. Responsible for meeting patient experience goals through operational effectiveness, patient follow up, and standardization of practices. Employee Engagement: The ability to extend and grow trust through leadership behaviors.

• Human Resource Management: Adheres to WellStar Health Systems policy and procedure regarding overall human resource management and applies such policies and procedures consistently. Demonstrates effective hiring and management of staff. Employee engagement/ performance management, training, and evaluation. Compliant with State and Federal laws.

• Clinical Quality: Works collaboratively with WMG Clinical Services and WMG Clinical Informatics to improve clinical quality outcomes through: Quality control, Infection Prevention, Med reconciliation, immunizations, diabetes education, etc. Supports the nursing process, policy, and procedures across the continuum. Role clarity of all clinical staff, including RNs, LPNs, and Medical Assistants. Support clinical competency of licensed and unlicensed clinical staff.

• Vision, Strategic Planning and Business Planning: Understands, supports and communicates to the practice the WellStar Health System vision, strategic plan and business plan. Aligns practice goals with organizations mission to ensure outstanding quality and service. Creates the culture needed to carry out the strategic objectives and organizational goals related to quality and service. Identifies opportunities for continuous growth via patient access, operational workflows, and patient outcomes.

• Compliance and Risk Management: Supports and applies a working knowledge of WellStar Health Systems Standard and Department Policies and Procedures. Upholds all applicable regulatory agency guidelines.

Required Minimum Education

Associates General or Bachelors Business Administration/Management or Bachelors Other

Required or Completion of a Wellstar Administrative Fellowship

Required or 7 years of management experience required in lieu of degree