Practice Manager, Operations

Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team-building culture. As a Practice Manager of Operations, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. You’ll be a valued business partner to the Doctor, helping guide and support the team as they provide the best patient care to the community.

About the Role

Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both the Doctor and patients.

• Guide your team by focusing on constant and never-ending improvement, creating an environment where team members become masters of their individual roles.
• Set the standard for exceptional customer service and team member collaboration as a key relationship builder.
• Oversee the daily operations of the office, including filing patient claims with insurance companies, managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels.
• Select, onboard, train, coach, and retain world-class team members.
• Review, analyze, and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance.

What You’ll Gain

• Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off).
• Continuing education to develop your full potential and be a true business partner to our supported Doctors.
• Access to an expansive network of mentors and networking opportunities.
• Top-quality technology to assist in your daily responsibilities, allowing for more efficiencies to deliver exceptional patient care.

About Implant and General Dentistry of Northern Colorado

Implant and General Dentistry of Northern Colorado, like each Heartland Dental supported office, is unique to the community and the patients they serve. Join a 17-person team that thrives on collaboration, communication, and community.

Requirements

• Associate’s or Bachelor's degree or 3–5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.).
• Experience working in a fast-paced and customer-centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved).

As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.