Practice Manager, Operations

About the role

Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients
Guide your team by focusing on constant and never-ending improvement, creating an environment where team members become masters of their individual roles
Set the standard for exceptional customer service and team member collaboration as a key relationship builder
Oversee the daily operations of the office, including things like filing patient claims with insurance companies and managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels
Select, onboard, train, coach, and retain world-class team members
Review, analyze and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance

Responsibilities

• Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients
• Guide your team by focusing on constant and never-ending improvement, creating an environment where team members become masters of their individual roles
• Set the standard for exceptional customer service and team member collaboration as a key relationship builder
• Oversee the daily operations of the office, including things like filing patient claims with insurance companies and managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels
• Select, onboard, train, coach, and retain world-class team members
• Review, analyze and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance

Requirements

• Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentially and team ethics

Qualifications

• Minimum Qualifications: Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentially and team ethics

Skills

• Strong organizational and time management skills
• Excellent interpersonal and communication skills
• Ability to manage multiple tasks and priorities
• Knowledge of dental office operations and procedures
• Proficiency in dental software (e.g., Dentrix)

Benefits

• Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off)
• Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors
• Access to an expansive network of mentors and networking opportunities

Pay

Details TBD

Schedule

Details TBD