Practice Manager of Operations

About the role

Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills
Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
Ensure goals and priorities of Doctors and teams are achieved through servant leadership
Bell Leadership Training every 18-24 months
Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed
Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals
Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs
Understand the benefits and metrics of DMP and help Doctor to monitor progress
Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice
Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
Successfully onboard new team members through partnerships with recruiting and support office
Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles

Responsibilities

Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off)
Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors
Access to an expansive network of mentors and networking opportunities
Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care

Qualifications

Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
Experience working in a fast-paced and customer-centric environment
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
Excellent communication, leadership, coaching, and conflict resolution skills
Trustworthy; maintain patient confidentially and team ethics

Preferred Experience

1+ years of experience in a dental or medical setting
1+ years of experience with insurance billing and accounts receivable
Dentrix or other dental software experience

Physical Requirements

Ability to perform essential duties satisfactorily with or without reasonable accommodation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)

Benefits

Tuberculosis (TB) test is required for all new hires in dental office positions.

About MyWildwoodDentist.com

MyWildwoodDentist.com, like each Heartland Dental supported office, is unique to the community and the patients they serve. Join a 12 person team that thrives on collaboration, communication and community

Minimum Qualifications

Minimum Qualifications: Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
Experience working in a fast-paced and customer-centric environment
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
Excellent communication, leadership, coaching, and conflict resolution skills
Trustworthy; maintain patient confidentially and team ethics

Physical Requirements

Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)