Practice Operations Manager

About the role

The Practice Operations Manager serves as the operational leader for our Pasadena and San Fernando Valley (SFV), CA clinics (opening soon). This role is a dyad partner to the Clinic Director, focusing on service delivery and operational alignment across both locations.

Responsibilities

• Provide direct oversight of day-to-day operations of the clinic, including overseeing the clinical team's operations in collaboration with the Clinical Director.
• Maintain a clean, organized, and welcoming clinic space, adhering to all brand guidelines.
• Partner with vendors and business associates, including building management, medical supply providers, cleaning services, maintenance, and regulatory visits.
• Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies.
• Maintain and oversee all schedules and templates to ensure consistent member experience, thoughtful and productive clinician schedules, and billing and regulatory compliance.
• Foster a proactive, adaptable, and engaged team environment.
• Hire, train, coach, and develop employees, fostering a culture of nimble learning and continuous improvement as we expand, evolve, and implement new technologies.
• Manage daily care team schedules, PTO and timecard approval.
• Collaborate closely with Growth teams to welcome potential members into care.
• Communicate regularly and proactively with colleagues across the clinic and organization to overcome obstacles and contribute to a collaborative culture.
• Monitor and drive Key Performance Indicators (KPIs) within the practice operations, and maintain accurate and up-to-date data sources.

Requirements

• Bachelor’s Degree preferred
• 5+ years of experience in practice leadership, with a preference for experience within complex, multi-speciality ambulatory settings
• Direct experience leading multidisciplinary patient-facing teams, inclusive of coaching and training on service delivery, optimizing operations, and enhancing patient experience
• Strong desire to surpass the status quo for patient experience
• Comfort with change, navigating ambiguity, and ever-evolving tech tools and systems
• Demonstrated experience in improving processes to improve operational outcomes
• Experience implementing structured process improvement methodologies (Lean, etc.) with positive outcomes, and coaching others in the process
• Experience working with SMI or equally complex patient populations desired
• Experience working in rapidly growing practices desired

Qualifications

• Proactive, adaptable, and engaged team environment
• Strong desire to surpass the status quo for patient experience
• Comfort with change, navigating ambiguity, and ever-evolving tech tools and systems
• Demonstrated experience in improving processes to improve operational outcomes
• Experience implementing structured process improvement methodologies (Lean, etc.) with positive outcomes, and coaching others in the process
• Experience working with SMI or equally complex patient populations desired
• Experience working in rapidly growing practices desired

Skills

• Proactive, adaptable, and engaged team environment
• Strong desire to surpass the status quo for patient experience
• Comfort with change, navigating ambiguity, and ever-evolving tech tools and systems
• Demonstrated experience in improving processes to improve operational outcomes
• Experience implementing structured process improvement methodologies (Lean, etc.) with positive outcomes, and coaching others in the process
• Experience working with SMI or equally complex patient populations desired
• Experience working in rapidly growing practices desired

Benefits

• Comprehensive medical, dental, and vision coverage
• Parental leave and programs built around well-being

Pay

$95,000 - $115,000 per year

Schedule

Full-time, in-person position requiring travel between both the Pasadena and SFV clinic locations.