Manager, Practice Operations

Responsibilities

Provides sound support and assistance in efficient practice operations management.

Supports leadership, collaborating and seeking their resources as appropriate.

Supervises and directs a team of practice managers.

Responsible for hiring decisions, orientation, training, development and performance evaluation of practice managers.

This includes overseeing training program for practice managers, completing the manager pathway for new hires and facilitating ongoing training, mentoring, and education.

Develops and maintains network procedures and best practices for office managers in the area of business operations.

Requirements

Supervises and directs a team of 7-11 practice managers.

Responsible for hiring decisions, orientation, training, development and performance evaluation of practice managers, including training program for practice managers, completing manager pathway for new hires and facilitating ongoing training, mentoring, and education.

Ensures competency in the areas of budget preparation and analysis, staff supervision, billing/collections, physician and patient relationships and problem resolution skills, working with leadership to re-educate managers when necessary.

Ensures initial new employee and annual staff mandatories are completed and tracked for compliance.

Conducts timely and thorough employee end-of-probation and annual performance appraisals.

Maintains up-to-date and thorough knowledge of office operations and office manager responsibilities through reading of current literature, participation at PC Administration meetings, and Billing Forum.

Works in conjunction with leadership to develop and maintain network procedures and best practices for office managers in the area of business operations, incorporating and/or referencing established University and Highland Hospital procedures.

Identifies key tasks that must be performed with competence for successful management of a medical practice.

Works with other departments on Enterprise initiatives as it relates to practice operations.

Works collaboratively with team to ensure coverage during periods of vacancies.

Responsible for identifying and executing practice and process improvements while maintaining a highly efficient level of practice operations.

In the absence of leadership, responsible for oversight of staff training and development, ensuring that PRA and PSS leads have necessary skillset to cover practice during PM absence, patient relations, payroll administration, addressing finance problems and implementing solutions, management of human resource issues and regulatory compliance in addition to all other functions of practice operations.

Maintains up-to-date and thorough knowledge of office operations and office manager responsibilities through reading of current literature, participation at PC Administration meetings, and Billing Forum.

Travels to network practices.

Qualifications

• Bachelor's degree and 5 years relevant and progressive experience in physician practice settings involving oversight of operations required
• Or equivalent combination of education and experience
• Experience in large group, multi-specialty or academic faculty practice required
• 3 years demonstrated leadership experience required

Skills

• Excellent interpersonal, communication (written and verbal) and organizational skills preferred
• Must be able to effectively deal with difficult situations in a poised and highly professional demeanor preferred
• Demonstrated competency of written skills required preferred
• Strong knowledge of professional fee billing rules and regulations preferred
• Strong analytical ability and attention to detail preferred
• Basic computer skills such as Microsoft Outlook, Microsoft Word, and Microsoft Excel required
• Familiarity with physician billing software and electronic medical record software required

Benefits

The University of Rochester offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$28.50 - $37.06 per hour

Schedule

Full time, 40 hours per week