Practice Operations Manager

About the role

The Practice Operations Manager serves as the operational leader for our Pasadena and San Fernando Valley (SFV), CA clinics (opening soon). Reporting to the Clinic Director, this individual leads service delivery and operational alignment across both locations, driving key KPIs and meeting or exceeding operational targets.

Responsibilities

• Provide direct oversight of day-to-day operations of the clinic, including oversight of the clinical team’s operations in collaboration with the Clinical Director
• Maintain a clean, organized, and welcoming clinic space, following all brand guidelines
• Partner with vendors and business associates including but not limited to building management, medical supply providers, cleaning services, maintenance, and regulatory visits
• Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies
• Maintain and oversee all schedules and templates to ensure consistent member experience, thoughtful and productive clinician schedules, and billing and regulatory compliance
• Foster a proactive, adaptable, and engaged team environment
• Hire, train, coach and develop employees, fostering a culture of nimble learning and continuous improvement as we expand, evolve, and implement new technologies
• Manage daily care team schedules, PTO and timecard approval
• Work collaboratively with medical and clinical leadership
• Communicate regularly and proactively with colleagues across the clinic and organization to overcome obstacles and contribute to a collaborative culture
• Monitor and drive Key Performance Indicators (KPIs) within the practice operations, and maintain accurate and up-to-date data sources

Requirements

• Bachelor’s Degree preferred
• 5+ years of experience in practice leadership, with a preference for experience within complex, multi-speciality ambulatory settings
• Direct experience leading multidisciplinary patient facing teams, inclusive of coaching and training on service delivery, optimizing operations and enhancing patient experience
• Strong desire to surpass the status quo for patient experience
• Comfort with change, navigating ambiguity, and ever-evolving tech tools and systems
• Demonstrated experience in improving processes to improve operational outcomes
• Experience implementing structured process improvement methodologies (Lean, etc.) with positive outcomes, and coaching others in the process
• Experience working with SMI or equally complex patient populations desired
• Experience working in rapidly growing practices desired

Qualifications

• Proactive, adaptable, and engaged team environment
• Strong desire to surpass the status quo for patient experience
• Comfort with change, navigating ambiguity, and ever-evolving tech tools and systems
• Demonstrated experience in improving processes to improve operational outcomes
• Experience implementing structured process improvement methodologies (Lean, etc.) with positive outcomes, and coaching others in the process
• Experience working with SMI or equally complex patient populations desired
• Experience working in rapidly growing practices desired

Skills

• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Strong organizational and project management skills
• Ability to work independently and as part of a team
• Ability to work in a fast-paced, dynamic environment

Benefits

• Comprehensive medical, dental, and vision coverage
• Parental leave and programs built around well-being

Pay

$95,000 - $115,000 per year

Schedule

Full-time, in-person position requiring travel between both the Pasadena and SFV clinic locations