Practice Manager, Operations

About the Role

Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients. Guide your team by focusing on constant and never-ending improvement, creating an environment where team members become masters of their individual roles. Set the standard for exceptional customer service and team member collaboration as a key relationship builder. Oversee the daily operations of the office, including things like filing patient claims with insurance companies and managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels. Select, onboard, train, coach, and retain world-class team members. Review, analyze and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance.

Responsibilities

• Serve as a business partner to the supported Doctor
• Guide your team by focusing on constant and never-ending improvement
• Set the standard for exceptional customer service and team member collaboration
• Oversee the daily operations of the office
• Select, onboard, train, coach, and retain world-class team members
• Review, analyze and use business reports to identify missed opportunities and recommend and implement best practices and systems

Requirements

• Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentially and team ethics

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved).

Benefits

• Competitive benefits including health insurance and retirement savings plans
• Six paid holidays
• PTO (paid time off)
• Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care