Practice Manager, Operations

About the Role

As a Practice Manager of Operations, you’ll be a valued business partner to the supported Doctor, helping guide and support the team to provide the best patient care to the community. You’ll work in an environment that encourages learning, team cohesion, and puts patients first.

• Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients
• Guide your team by focusing on constant and never-ending improvement, creating an environment where team members become masters of their individual roles
• Set the standard for exceptional customer service and team member collaboration as a key relationship builder
• Oversee the daily operations of the office, including filing patient claims with insurance companies, managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels
• Select, onboard, train, coach, and retain world-class team members
• Review, analyze, and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance

Responsibilities

• Analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Maintain patient confidentiality and team ethics
• Protect PHI and maintain data safeguards; regular HIPAA training will be required

Requirements

• Associate’s or Bachelor's degree or 3–5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Excellent communication, leadership, coaching, and conflict resolution skills
• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)
• A tuberculosis (TB) test is required for all new hires in dental office positions (not applicable in FL & TN)

Preferred Qualifications

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Benefits

• Competitive benefits including health insurance and retirement savings plans
• Six paid holidays and PTO (paid time off)
• Continuing education to develop your full potential and become a true business partner to supported Doctors
• Access to an expansive network of mentors and networking opportunities
• Top-quality technology to assist in daily responsibilities for greater efficiency and exceptional patient care