Practice Manager - MGB Cancer Institute at Newton-Wellesley Hospital

About the role

The Practice Manager leads the daily operations of a physician practice, supporting an exceptional patient and employee experience. This role combines operational leadership, staff development, and process improvement to ensure efficient practice performance while fostering a positive, high-performing team environment.

Responsibilities

• Lead and oversee the daily operations of the practice, ensuring efficient workflows, high-quality service, and a positive experience for patients and staff.
• Directly supervise administrative and clinical support staff, including scheduling, performance management, and workforce planning.
• Absess daily staffing needs and coordinate coverage to ensure continuity of operations and patient access.
• Recruit, interview, hire, onboard, and evaluate staff while fostering a culture of accountability, engagement, and professional growth.
• Provide ongoing coaching, mentoring, and development opportunities to support employee performance and career advancement.
• Ensure staff compliance with organizational policies, mandatory education requirements, HIPAA regulations, and other applicable standards.
• Identify opportunities to improve operational efficiency and implement systems, processes, and best practices that enhance practice performance.
• Monitor and analyze operational, financial, and performance metrics to support data-driven decision-making and continuous improvement.
• Partner with practice and departmental leadership on annual budgeting, resource planning, and operational forecasting.
• Oversee payroll administration, resolve payroll-related issues, and ensure accurate timekeeping practices.
• Monitor patient billing workflows and support compliance with revenue cycle and financial procedures.
• Collaborate with leadership and cross-functional teams to address operational challenges, implement strategic initiatives, and support organizational goals.
• Provide leadership coverage and operational support as needed to ensure seamless practice operations.

Qualifications

• Demonstrated leadership experience in a healthcare, medical practice, or similar operational environment.
• Strong interpersonal, communication, and team-building skills.
• Ability to manage competing priorities and lead effectively in a fast-paced setting.
• Experience with staffing, employee relations, performance management, and operational oversight.
• Proficiency with practice management systems, payroll processes, and operational reporting preferred.

Entry-Level Manager

Responsible for leading a practice or small group of practice locations with direct oversight of administrative and clinical support staff while developing foundational leadership and operational management skills.

Qualifications

• Education: Bachelor's Degree in a related field.
• Experience: Supervisory experience 5-7 years required, and Experience working in a healthcare environment 5-7 years required.

Additional Job Details

Remote Type: Onsite
Work Location: 2014 Washington Street
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)

Pay Range

$65,998.40 - $96,033.60/Annual

Grade

7