Practice Manager | Medical Oncology

About the role

UPMC Hillman Cancer Center is currently hiring a Practice Manager to support our Medical Oncology Department located at the Hillman Cancer Center in New Castle, PA. This position will be responsible for day-to-day operations, including oversight of provider and treatment schedules, staffing, and patient experience. Having an understanding of healthcare front office duties is helpful – check-in/check-out, scheduling, phone call management, registration, chart preparation, financial counseling, etc.

Responsibilities

• Manages daily operations at physician offices and clinic sites and coordinates work activities.
• Manages schedules and call-offs.
• Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
• Manages all functions of the financial and patient management system at physician offices.
• Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).
• Integration of new physicians into CMI practices.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
• Identifies and resolves work problems to ensure quality patient service.
• Communicates effectively with senior management and physicians providing regular updates on operations.

Qualifications

Bachelors Degree + 3 years of management experience w/ 1 year healthcare experience OR Associates Degree + 3 years healthcare experience and 3 years of management experience OR High School Diploma + 5 years healthcare experience and 5 years of management experience

Licensure, Certifications, and Clearances

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