Practice Manager Medical Oncology

Job Summary

Responsible for the structure and daily operation of assigned physician practice site(s), managing and working collaboratively with the staff, providers and other departments and professionals. Manages the efficient and productive operations of the site with a focus on quality and customer service.

About the Role

Assumes day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols and standards, and through support for an educational plan to meet the needs of the staff and assure competence.

Responsibilities

• Identifies policies/procedures needed for site/service and participates in writing, reviewing, and revising site/service policies and procedures.
• Creates an environment that promotes patient satisfaction.
• Treats patients, their families, visitors, customers, and employees with kindness and respect.
• Demonstrates teamwork and integrity in all work-related activities.
• Ensures that work-performed supports Spectrum Health's mission.
• Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
• Develops action plans to create and ensure an environment of patient satisfaction.
• Collaborates with the provider and directors to assist in the development and management of the operational and capital budgets.
• Maintains and manages labor and expenses within the practice.
• Interviews, recruits, hires, retains, monitors, counsels, and terminates staff.
• Maintains accurate time and attendance records and prepares/reports payroll for staff.
• Engages in process and quality improvement initiatives.
• Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency.
• Develops and initiates change within the office.
• Holds regular staff meetings and is responsible for timely communication with staff, providers and other leadership.
• Participates in quality initiatives as defined by the organization.
• Ensures that recommended patient education materials and programs are developed and implemented.

Qualifications

• Required: Associate's Degree or equivalent in business, management or other related area
• Preferred: Bachelor's Degree in business, management, health care administration or other related area
• Skills, knowledge, abilities typically gained through 2+ years of related health care / medical practice or related work experience

Skills

Required: Associate's Degree or equivalent in business, management or other related area

Preferred: Bachelor's Degree in business, management, health care administration or other related area

Skills, knowledge, abilities typically gained through 2+ years of related health care / medical practice or related work experience

Benefits

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance

Traditional and Roth retirement options with service contribution and match savings