ONCOLOGY PRACTICE MANAGER - CALVERT MEDICAL GROUP

About the role

In an integrated cancer program, the Cancer Center Practice Manager serves as the operational leader, ensuring efficient, patient-centered, high-quality care while supporting strategic growth and regulatory compliance. This role is particularly important at CalvertHealth given the organization’s focus on oncology growth, CoC accreditation, QOPI alignment, and preparation for the Maryland AHEAD model.

Responsibilities

• Operations Management: Oversee daily clinic operations across medical oncology, hematology, infusion, and supportive care services. Ensure efficient patient flow, scheduling, registration, and coordination of care. Monitor clinic productivity, capacity, and access metrics. Implement operational improvements to reduce wait times and enhance patient experience. Coordinate with hospital departments, including pharmacy, laboratory, imaging, and finance.
• Staff Leadership and Human Resources: Directly supervise clinical and non-clinical staff. Recruit, onboard, orient, and retain qualified personnel. Conduct performance evaluations and coaching. Manage staffing schedules and productivity. Foster employee engagement and professional development. Support a culture of accountability, teamwork, and safety.
• Financial Management: Develop and manage departmental budgets. Monitor revenue cycle performance, including charge capture, coding accuracy, prior authorizations, denial management, and accounts receivable. Analyze financial performance indicators. Identify opportunities for cost reduction and operational efficiency. Support implementation of biosimilars and other value-based initiatives.
• Quality and Regulatory Compliance: Ensure compliance with Commission on Cancer standards, ASCO/ONS guidelines and standards, The Joint Commission standards, Calvert Health policies and procedures, CMS requirements, and state and federal regulations. Support quality improvement projects using PDCA or similar methodologies. Monitor quality and patient safety metrics and Safety Net requirements. Participate in accreditation preparation and survey readiness.
• Oncology Program Development: Support cancer program strategic planning. Evaluate opportunities for growth in oncology and hematology services. Assist with service line expansion and physician recruitment. Support implementation of new therapies, technologies, and care models. Collaborate with cancer committee leadership and Shared Governance Council.
• Patient Experience and Navigation: Monitor, trend, and distribute patient satisfaction scores and feedback. Improve access to care and reduce barriers to treatment and follow-up care. Coordinate navigation, survivorship, and supportive care services. Ensure a patient-centered approach throughout the continuum of care.
• Data Analytics and Performance Monitoring: Develop and maintain operational dashboards. Track KPIs such as new patient volume, infusion chair utilization, provider productivity, treatment start times, no-show rates, financial performance, and patient satisfaction. Present reports to oncology executive leadership and cancer committees.
• Value-Based Care and Population Health: Support oncology initiatives related to alternative payment models, value-based care, population health management, and care coordination. Monitor quality and cost performance metrics. Assist with payer contracting and performance reporting. Collaborate with the Finance team and Financial Navigator. Lead implementation of ASCO/ONS chemotherapy safety standards. Support CoC quality improvement initiatives and accreditation readiness. Drive biosimilar adoption strategies. Improve referral management from primary care and specialty providers. Optimize infusion center capacity and scheduling. Develop oncology operational dashboards for Cancer Committee review. Partner with finance and physician leadership to improve oncology service line profitability while maintaining quality outcomes. Support multidisciplinary cancer conference operations and follow-up.

Education

• Bachelor’s Degree required.
• Some undergraduate or certificate-level coursework preferably in health or business administration-related field, or Master’s degree in related fields preferred.

Registration/Certification/Licensure

• Unexpired, unsuspended driver’s license required if incumbent will be required to drive as part of their routine job duties.

Experience

• Minimum of 3 years of customer service, administrative, or clinical support and supervisory experience, preferably in ambulatory care, Surgery & Oncology, or physician practice settings.
• Supervisory experience may include official or unofficial roles with exposure to management assignments where leadership skillset is evident.

Other Requirements

• Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.