Practice Manager -Liverpool NY

Essential Duties & Responsibilities

• Administrate all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations.
• Manage annual performance evaluations.
• Implement and maintain Employee Safety and Disaster Plan procedures and manuals.
• Assure compliance with OSHA and Workers’ Compensation programs.
• Distribute all necessary communication materials with staff, including policy changes, relevant information discussed at meetings, and client feedback.
• Mediate personnel grievances, documenting all reprimands and counseling meetings.
• Keep CVP management informed of all relevant issues regarding staff, client issues, premises or equipment needs, etc.
• Respond to client concerns in a timely and appropriate manner.
• Resolve medical client complaints in partnership with the Lead Veterinarian and RDO.
• Implement marketing activities in partnership with CVP and the Lead Veterinarian.
• Assure premises, physical plant and equipment are in safe, clean, and optimum working condition, including the scheduling of regular maintenance.
• Assure compliance with all regulatory issues including radiation monitoring, business permits and licenses, and animal control ordinances.
• Maintain, and when necessary, amend client education handouts.
• Schedule and attend all required meetings, including staff meetings and the hospital leadership team meeting.
• Administer the hospital’s patient reminder system.
• Oversee implementation of client wellness program and guidelines and monitor compliance in partnership with CVP.
• Maintain the hospital email.
• Manage the hospital practice management system.
• Monitor the hospital’s financial progress, analyze results, and adjust, if necessary, to ensure all budget goals are achieved.
• Partner with RDO to submit capital expense requests per CVP guidelines.
• Verify accuracy of vendor statements and match appropriate invoices to statements.
• Prepare the weekly CVP Business Package.
• Oversee the bi-weekly payroll process.
• Manage daily cash, check deposits, and local banking relationships.
• Work scheduled shifts during which he or she will be responsible for providing client service and/or direct patient care.

Required Education & Experience

• 4+ years Hospital management experience especially in Emergency/Specialty preferred.
• College Preferred.
• Certification in Veterinary Practice Management preferred.