Practice Manager -Liverpool NY

At Liverpool Animal Health Center, we are passionate about animal care. As an AAHA- and NYSVMS-accredited veterinary medical facility, we uphold a high standard of care. Our team of veterinarians, vet techs, caretakers, and customer service staff has decades of combined experience and is dedicated to accommodating your pet’s every need.

About the role

The Practice Manager is the financial and operational leader of the Hospital, working with hospital leadership and Community Veterinary Partners to ensure efficient day-to-day operations and successful financial performance. The Practice Manager leads by example to motivate and inspire the team to provide an excellent experience for our clients and their pets.

Responsibilities

• Human Resources
  • Administrate all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations.
  • Manage annual performance evaluations and conduct evaluations for supervised staff with assistance from the department lead.
  • Implement and maintain Employee Safety and Disaster Plan procedures and manuals.
  • Ensure compliance with OSHA and Workers’ Compensation programs.
  • Distribute communication materials with staff, including policy changes, relevant meeting information, and client feedback.
  • Mediate personnel grievances and document all reprimands and counseling meetings.
• Operations
  • Keep CVP management informed of all relevant issues regarding staff, client concerns, premises, or equipment needs.
  • Respond to client concerns in a timely and appropriate manner; resolve medical client complaints in partnership with the Lead Veterinarian and RDO.
  • Implement marketing activities in partnership with CVP and the Lead Veterinarian.
  • Ensure premises, physical plant, and equipment are safe, clean, and in optimum working condition, including scheduling regular maintenance.
  • Ensure compliance with all regulatory issues including radiation monitoring, business permits, licenses, and animal control ordinances.
  • Maintain and amend client education handouts as necessary.
  • Oversee inventory purchasing and management within budget guidelines.
  • Schedule and attend all required meetings, including staff meetings and hospital leadership team meetings.
  • Administer the hospital’s patient reminder system.
  • Oversee implementation of the client wellness program and guidelines; monitor compliance in partnership with CVP.
  • Monitor the hospital email.
  • Manage the hospital practice management system.
• Marketing
  • Monitor, implement, and evaluate client communications (e.g., direct mail, signage, social media accounts).
  • Ensure the marquee is updated with timely messages.
  • Lead the development of referral relationships with humane societies, pet stores, etc.
  • Attend community functions to build potential client base.
• Financial
  • Participate in the yearly budgeting process, monthly P&L reviews, and discuss weekly financial reports with the lead doctor.
  • Proactively monitor financial progress of the hospital, analyze results, and adjust to ensure all budget goals are achieved.
  • Partner with RDO to submit capital expense requests per CVP guidelines.
  • Verify accuracy of vendor statements and match appropriate invoices to statements.
  • Prepare the weekly CVP Business Package.
  • Manage the bi-weekly payroll process.
  • Oversee daily cash, check deposits, and manage local banking relationships.
• Work scheduled shifts during which you will be responsible for providing client service and/or direct patient care.

Supervisory Responsibilities

The Practice Manager is responsible for managing all hospital team members.

Requirements

• 4+ years of hospital management experience, especially in Emergency/Specialty (preferred).
• College degree preferred.
• Certification in Veterinary Practice Management preferred.

Benefits

• 401(k) with matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance