Practice Manager

Responsibilities

• Ensure the office provides high-quality and compassionate dental care to all patients, covering general dentistry, orthodontics, and additional services.
• Oversee daily office operations and manage all staff members.
• Manage processes and best practices to support scheduling and show rate expectations.
• Maintain the office's operational readiness, appearance, and presentation.
• Meet office performance, financial, and P&L goals, including patient forecasts and satisfaction metrics.
• Use PowerBI and financial analytics to make and support business decisions.
• Adequately staff by interviewing and selecting candidates to align with patient schedules.
• Foster team member satisfaction and retention through effective communication, recognition, teamwork, and employee relations practices.
• Identify training needs and implement initiatives to support staff development and meet company and individual objectives.
• Provide concierge style support to all specialty doctors and independent contractors to align with Expanded Services and Orthodontics program initiatives.
• Uphold the highest standards of integrity by complying with all government regulations and company policies.
• Track and monitor collections and follow up with patients as needed.
• Solicit referrals from patients post-treatment while also tracking satisfaction with care provided.

Qualifications

• Minimum of 3 years of dental office experience
• 1 year of dental office management preferred
• High school or GED required; bachelor’s degree preferred
• Computer skills: Microsoft Office
• Deep understanding of commercial insurance or Medicaid billing
• Compassion and high level of service for our patients, parents, and staff
• Integrity, always doing the right thing
• Financial acumen
• Team building, employee relations, and organizational and staff development skills
• Track record of superior performance in growing both the top and bottom line
• Strong interpersonal and communication skills
• Well-developed analytical and problem-solving abilities
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• High degree of initiative, accountability, and independent judgment