Practice Manager

About the role

The Role: The Practice Manager oversees the clinical and administrative aspects of the practice, including profitability, revenue goals, and CORE metrics. They work with the Site Medical Director to develop the practice's vision and ensure the highest quality of care.

Responsibilities

• Leadership Responsibilities: Directs internal operations, develops benchmarks, tracks progress, and implements changes.
• Management Responsibilities: Manages staff, organizes training programs, and promotes educational opportunities.
• Compliance Responsibilities: Ensures compliance with regulations and maintains a physician documentation and coding audit program.
• Communication Responsibilities: Works with management, staff, patients, and vendors; administers provider and staff meetings.
• Fiscal Responsibilities: Develops and manages the practice's annual budget, reviews financial data, and prepares budget variance reports.
• Other Responsibilities: Participates in new business development, implements marketing programs, and performs other duties as assigned.

Qualifications

• Education: Bachelor’s degree preferred with relevant work experience.
• Credentials/Licenses: Practice Management Certification or other relevant certifications preferred.
• Experience: Minimum of 2 years in combination with meeting education requirements; two years of experience directly supervising non-exempt staff.

Skills

• Knowledge of health care functions, medical billing and coding procedures, reimbursement practices, and quality improvement initiatives.
• Proficiency in operating a standard desktop and Windows-based computer system, including EMR software, Microsoft Word, and Excel.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to speak before groups of people, resolve conflict, and work collaboratively in a team-oriented environment.
• Good organizational and time management skills to effectively juggle multiple priorities and large volumes of work.
• Sound judgment and problem-solving skills.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to coordinate, direct, and supervise the work of others.
• Ability to analyze and interpret data for appropriate and effective response.
• Ability to handle IHA staff and organizational information in a confidential manner.

Measurements

Performance that meets or exceeds IHA CARES Values expectation as outlined in the IHA Performance Review document, relative to position.

Requirements

• Physical Activity: Sitting, standing, filing, keyboarding, walking, standing, bending, stooping, reaching, and lifting under 30 lbs.
• Specific Vision Abilities: Close vision, depth perception, peripheral vision, and adjusting and focusing.
• Manual Dexterity: Sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Hearing and Speaking: Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.