Practice Manager

The Practice Manager

The Practice Manager (PM) oversees all aspects of the location's business operations. As a team leader at a "people first" organization, the PM guides their team through development programs of coaching, mentoring, and performance management. They are responsible for enhancing patient experiences, driving sales, controlling payroll expenses, and increasing profitability to meet the company's business objectives.

• Guides team through development programs of coaching, mentoring, and performance management.
• Ensures memorable experiences with each patient, keeping score, and driving top line sales.
• Works directly with staff and OD partners to provide professional eye exams, medical services, quality product selection, and acceptance of vision insurance plans.
• Builds an effective team that collaborates to achieve results, addressing unique strengths and challenges with objectives, strategies, and plans.
• Establishes clear objectives for practice staff, communicates expectations clearly, and sets high standards for performance.
• Utilizes the Acuity Way to set the standard for remarkable patient services and experiences.
• Selects top talent that aligns with AEG's values and ensures long-term sustainability through recruitment.
• Collaborates with District Manager to achieve and exceed financial plans for the practice.
• Learns quickly and adapts to new problems, seeking creative solutions.
• Works relentlessly to achieve results and develop others, sharing best practices within the AEG platform.
• Adapts to change and remains versatile, retaining an open mind.
• Orchestrates multiple activities to accomplish various goals through superior service.
• Reviews daily sales, identifies gaps, and implements solutions to close those gaps.
• Promotes the practice selling strategy and the Acuity Way.
• Protects the company through loss prevention.
• Partners with Human Resources to ensure employees adhere to handbook guidelines.

Requirements

• 3-5 years of professional setting background with leadership capacity.
• Business Degree in Hospitality, Business, or related experience in management field.
• Excellent Verbal and Written Communication Skills.
• Optician Certification preferred.

Benefits

• 401(k) with Match.
• Medical/Dental/Life/STD/LTD Vision Service Plan.
• Employee Vision Discount Program.
• HSA/FSAP.
• TOPaid Holidays.