Practice Manager - Implementation Services (Remote)

About the role

Veeva Systems is seeking a Practice Manager to lead a professional services team focused on customer success from implementation and beyond. This is a remote, US-based position with required travel.

Responsibilities

• Lead a Professional Services team that delivers Veeva Quality Cloud
• Responsible for hiring, performance management, and mentorship
• Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource
• Dedicate up to 25% of time engaging with customers
• Manage supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success
• Support and coach your team. Find and create billable work to drive productivity and hold your team accountable
• Manage escalations and support sales and other teams in the pre-sales process
• Cultivate trusted relationships with customers
• Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery
• Provide executive oversight of internal initiatives and project sponsorship
• Build an internal network across Veeva – Sales, Strategy, Product, and Services – to champion customer and employee success

Requirements

• 10+ years of software implementation experience at a software vendor or consulting firm
• 8+ years in people management
• Has grown and led a professional services team
• Operational excellence in leading Services including utilization and resource management
• Ability to travel up to 25% of the time

Nice to Have

• Experience implementing Quality Systems for Life Sciences or regulated industries

Interview Process

• A conversation with the hiring manager
• A personality assessment
• A practical case exercise
• A final conversation with our group's Senior Leader

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retail plans
• Retirement programs
• 1% charitable giving program

Pay

Base pay: $100,000 - $200,000

Schedule

Remote, US-based, with required travel