Practice Manager II

What You'll Do

• Support the paraprofessional staff in implementing the outlined policies and procedures, utilizing integrated technology, and managing the practice operational functions.
• Work with regional and corporate leadership to provide support and continuous development for the practice team.
• Provide staff management with a primary responsibility of overseeing their operational performance and coordinate work schedules for the team.
• Demonstrate team support and care for others’ work experiences by conducting staff reviews, handling their concerns, and mentoring Team Members with their career development.
• Lead team coordination of inventory cycle counts and fulfill inventory needs requests.
• Engage with clients to ensure they receive the ultimate treatment and resolve conflicts or complaints.
• Ensure the equipment and clinic are well maintained, and OSHA guidelines are followed.
• Guide team with following the practice’s Standard Operating Procedures (SOPs) and Standards of Care (SOC); review SOPs and practice metrics to help improving their performance.
• Communicate clearly and respectfully with clients and Team Members.
• Be a PIMS administrative super-user and provide assistance to others on the team in their use of the technology.
• Participate in self-development courses and Chewy Vet Care required compliance training.
• Perform related duties and assignments by management.
• Oversee operating, safety, and compliance procedures as required by applicable law and Chewy Vet Care processes and policies.

What You’ll Need

• Successful completion of the CVPM program and current certification is preferred.
• Ability to meet the qualifications for the CVPM designation.
• 3+ years of experience as a Practice Manager in practice.
• 2 years of supervised experience with veterinary radiation machines preferred.
• Experience mentoring and leading others.
• Ability to connect with clients and demonstrate empathy and compassion.
• Ability to manage conflict resolution.
• Excellent verbal / written communication, observational, and analytical skills.
• Thrives in a fast-paced, self-starter environment.

Physical Job Requirements

• Standing or walking up to 80% per shift.
• Frequently lift up 50 to 70 pounds using an optional team lift.
• Sometimes lift greater than 70+ pounds using a team lift.
• Stand, push, pull, carry, squat, and kneel.